What are the responsibilities and job description for the Customer Relationship Coordinator position at Herff Jones?
JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000 employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.
Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.
Position Summary:
The Customer Service Coordinator is responsible for department support and administrative duties. This role assists the Customer Service team to maintain the sales entry process and order support in a timely manner. The Coordinator is a team player that understands the production flow to provide urgent runs on the manufacturing floor, and simultaneously has comprehensive knowledge of the order process to provide clerical support.
Core Activities:
Sort and validate orders received through multiple channels such as online and through order forms with accuracy.
Communicate order details to team members with shipping and delivery.
Update and own excel spreadsheets for order maintenance and detail accuracy.
Provide a support role to finance for invoice credits and invoice rebills.
A positive attitude with a focus on learning how products are made, and orders processed to (schools and administrators) and sales representatives to improve customer service.
Engage professionally in phone and email communications in a timely and knowledgeable manner.
Maintain physical files for entered orders and shipping records including filing.
Works with all levels of Plant personnel to facilitate the necessary education, training, documentation and procedures.
A
JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000 employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.
Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.
Position Summary:
The Customer Service Coordinator is responsible for department support and administrative duties. This role assists the Customer Service team to maintain the sales entry process and order support in a timely manner. The Coordinator is a team player that understands the production flow to provide urgent runs on the manufacturing floor, and simultaneously has comprehensive knowledge of the order process to provide clerical support.
Core Activities:
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.
ssist in occasional department projects and process updates.
Backfill and support colleagues during vacations, transitions, and seasonal volume increases.
Work closely with department leads to research complicated scenarios or unusual circumstances that require additional attention.
Performs all other duties as assigned.
Minimum Qualifications:
Must have at least one-year experience in an office environment
Previous customer service or customer-facing role is a plus
Must be able to handle multiple tasks and work in a fast paced, team environment
Must possess strong attention to detail and time management skills
Demonstrate strong organization and detail skill
Must speak and read English
Must possess above average written communication skills
Must be able to perform basic mathematical functions
Must be proficient in Excel and Word
Must bring a positive attitude and focus to each task
Must be able to spend long periods of time working at a computer
Must be able to easily move to and from various departments within the building
Must be able to bend to access filing cabinets
Expectations within first 90 days in the role:
First 30 days: Complete all onboarding and training courses. Ensure fundamental understanding of the position and department business processes.
First 60 days: Understand the high-level flow of products and processes. Build working relationship with manufacturing and office coworkers.
First 90 days: Demonstrate ability to navigate operating systems. Be able to take on assignments and tasks on your own.
THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000 employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.
Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.
Position Summary:
The Customer Service Coordinator is responsible for department support and administrative duties. This role assists the Customer Service team to maintain the sales entry process and order support in a timely manner. The Coordinator is a team player that understands the production flow to provide urgent runs on the manufacturing floor, and simultaneously has comprehensive knowledge of the order process to provide clerical support.
Core Activities:
Sort and validate orders received through multiple channels such as online and through order forms with accuracy.
Communicate order details to team members with shipping and delivery.
Update and own excel spreadsheets for order maintenance and detail accuracy.
Provide a support role to finance for invoice credits and invoice rebills.
A positive attitude with a focus on learning how products are made, and orders processed to (schools and administrators) and sales representatives to improve customer service.
Engage professionally in phone and email communications in a timely and knowledgeable manner.
Maintain physical files for entered orders and shipping records including filing.
Works with all levels of Plant personnel to facilitate the necessary education, training, documentation and procedures.
A
JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000 employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.
Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.
Position Summary:
The Customer Service Coordinator is responsible for department support and administrative duties. This role assists the Customer Service team to maintain the sales entry process and order support in a timely manner. The Coordinator is a team player that understands the production flow to provide urgent runs on the manufacturing floor, and simultaneously has comprehensive knowledge of the order process to provide clerical support.
Core Activities:
- Sort and validate orders received through multiple channels such as online and through order forms with accuracy.
- Communicate order details to team members with shipping and delivery.
- Update and own excel spreadsheets for order maintenance and detail accuracy.
- Provide a support role to finance for invoice credits and invoice rebills.
- A positive attitude with a focus on learning how products are made, and orders processed to (schools and administrators) and sales representatives to improve customer service.
- Engage professionally in phone and email communications in a timely and knowledgeable manner.
- Maintain physical files for entered orders and shipping records including filing.
- Works with all levels of Plant personnel to facilitate the necessary education, training, documentation and procedures.
- Assist in occasional department projects and process updates.
- Backfill and support colleagues during vacations, transitions, and seasonal volume increases.
- Work closely with department leads to research complicated scenarios or unusual circumstances that require additional attention.
- Performs all other duties as assigned.
- Must have at least one-year experience in an office environment
- Previous customer service or customer-facing role is a plus
- Must be able to handle multiple tasks and work in a fast paced, team environment
- Must possess strong attention to detail and time management skills
- Demonstrate strong organization and detail skill
- Must speak and read English
- Must possess above average written communication skills
- Must be able to perform basic mathematical functions
- Must be proficient in Excel and Word
- Must bring a positive attitude and focus to each task
- Must be able to spend long periods of time working at a computer
- Must be able to easily move to and from various departments within the building
- Must be able to bend to access filing cabinets
- First 30 days: Complete all onboarding and training courses. Ensure fundamental understanding of the position and department business processes.
- First 60 days: Understand the high-level flow of products and processes. Build working relationship with manufacturing and office coworkers.
- First 90 days: Demonstrate ability to navigate operating systems. Be able to take on assignments and tasks on your own.
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.
ssist in occasional department projects and process updates.
Backfill and support colleagues during vacations, transitions, and seasonal volume increases.
Work closely with department leads to research complicated scenarios or unusual circumstances that require additional attention.
Performs all other duties as assigned.
Minimum Qualifications:
Must have at least one-year experience in an office environment
Previous customer service or customer-facing role is a plus
Must be able to handle multiple tasks and work in a fast paced, team environment
Must possess strong attention to detail and time management skills
Demonstrate strong organization and detail skill
Must speak and read English
Must possess above average written communication skills
Must be able to perform basic mathematical functions
Must be proficient in Excel and Word
Must bring a positive attitude and focus to each task
Must be able to spend long periods of time working at a computer
Must be able to easily move to and from various departments within the building
Must be able to bend to access filing cabinets
Expectations within first 90 days in the role:
First 30 days: Complete all onboarding and training courses. Ensure fundamental understanding of the position and department business processes.
First 60 days: Understand the high-level flow of products and processes. Build working relationship with manufacturing and office coworkers.
First 90 days: Demonstrate ability to navigate operating systems. Be able to take on assignments and tasks on your own.
THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.
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