Food & Beverage Supervisor (Little River, CA)

The Front of House (FOH) Food & Beverage Supervisor will ensure a world class guest experience is delivered by interacting with guests, supporting the management team and service staff.

ESSENTIAL JOB FUNCTIONS:

• Ensure a positive, warm, professional, and unique dining experience for all clientele
• Assisting the Food & Beverage Manager and/or General Manager in the development, implementation, and maintenance of quality service standards
• Ensuring food and beverages are being served in a professional and timely manner
• Monitor set up and maintenance of department to ensure all side work is complete
• Monitor occupancy to ensure proper staffing of FOH and communication with BOH staff
• Execute service programs as set forth by the Food & Beverage Manager and/or General Manager
• Oversee POS (Silverware, etc.) to ensure accuracy and function for service staff and BOH
• Have thorough knowledge of Heritage House Resort & Spa, hotel amenities, property grounds, local restaurants, travel destinations, local events, and transportation to ensure guests and staff are involved and informed
• Be present in the Bar & Restaurant FOH at all times, touching the tables and assuring quality service
• Supervise FOH line staff in the performance of their job duties
• Ensure seamless service, including supporting and carrying out duties of line staff at times of high volume and employee absence
• Collaborate with Sales & Events Dept to preview, plan and carryout catered events
• Collaborate with Human Resources on the recruiting, onboarding, coaching and accountability of all FOH F&B staff. 
• Responsible for completion of tipping, payroll processing spreadsheets and reporting
• Assist with purchasing and monitoring of inventory, working with Bartender to ensure adequate inventory levels
• Conduct month end inventory and reporting in a timely manner
• Maintain a safe and healthy working environment by helping enforce policies and standards set within CA guidelines and the Employee Handbook

ESSENTIAL WORK SKILLS:

• Effective verbal and written communication skills
• Provide and receive constructive criticism well
• Must have the ability to independently solve issues that arise during service
• Basic computer skills and knowledge of POS and Microsoft Suites
• Continual interest in staying up to date with food, wine, and fine dining trends
• Flexible availability and able to work holidays, weekends, and weekdays
• Well-groomed, professional, and clean image
• Self-motivated and detail oriented

MINIMUM EDUCATION & EXPERIENCE:

• Must have a High School diploma or equivalent, college or secondary education preferred
• Ability to speak English required with the ability to speak or learn Spanish is preferable
• Must have at least 1 year of Bar & Restaurant supervisor experience (with fine dining experience desirable)
• Ability to bar tend, and back-up bartender when needed, desirable
• Valid CA driver’s license

PHYSICAL REQUIREMENTS:

• Ability to use repetitive hand and body motions
• Ability to stand and walk for extended periods of time
• Requires repetitive motions such as grasping, writing, typing, listening, hearing and visual acuity
• Must be able to lift up to 50 lbs. on a regular and continuing basis, and have the ability to bend, stoop, stretch, and climb and squat frequently to fulfill a range of manual tasks.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be working within a well to dimly-lit work space and may be exposed to outside weather at times. Business levels may require a fast work pace within a humid, warm, and odorous cooking environment. Exposure to colder refrigerator, freezer, and storeroom temperatures for short periods of time as well as slippery floors and hot grease. The noise level in the work environment is usually moderate.