Claims Response Specialist

This is a full time roleIdeal Candidates will work 8 hours Saturday and 8 hours Sunday (or 10 or a combo)

Job Summary:  

Responsible for the day-to day Claims Response Emergency Services Divisions internal support functions.   Monitors the Claims Response Team’s appointments, vehicles, and equipment and personnel movements and identifies quality control and operational deficiencies.    

Essential Duties and Responsibilities:  

• Serves as the primary resource for EMS appointment setting, dispatching, and scheduling.
• Assists in maintaining logs on company vehicles utilized by the HCRT EMS, including but not limited to registrations, licensing, maintenance and repairs.
• Assists in organizing, tracking and maintaining compliance on Licenses, Certifications, and Continuing Education for all members and entities of the HCRT EMS division.
• Assists in maintaining and monitoring of the WEX GPS and Fuel card Accounts.
• Assists with Auditing/QC procedures for internal and external staff.
• Acts as liaison between in-house claims personnel, technicians and specialists as needed.  
• Works with partners on special cases/problem claims. Resolves customer experience service issues.
• Communicates with co-workers, management, clients, and others in a courteous and professional manner.
• Assists in general operational tasks as requested.
• Assists in the auditing of monthly credit card expenses for HCRT EMS.
• Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.
• May perform other duties and responsibilities as assigned.

Job Qualifications:

• Associate’s Degree preferred; a combination of education and significant directly-related experience may be considered in lieu of degree.
• 2 years of experience in a Property & Casualty or Restoration environment strongly preferred.
• 6-20 Adjusters License or higher required.
• Experience with Xactimate/XactAnalysis/XactNet a plus.
• Proficiency with Microsoft Office products required; internet research tools preferred.
• Excellent communication skills and ability to interact on a professional level with internal and external personnel.
• Demonstrated customer service focus / superior customer service skills.
• Demonstrated ability to research, conduct proactive investigations and negotiate successful resolutions.
• Results driven with strong problem solving and analytical skills.
• Ability to work independently in a fast-paced environment; meets deadlines, and manages changing priorities effectively.
• Detail-oriented and exceptionally organized
• Collaborative partner; ability to contribute to a positive work environment.

General Information:

All employees must pass a pre-employment background check.  Other checks may be needed based on position: driving history, credit report, etc.

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position.  It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.    

Heritage Insurance Holdings, Inc. is an Equal Opportunity, Affirmative Action Employer.  We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.