Mitigation Data Specialist

 Position Summary: 

Compiles and creates project records for all losses dispatched to the
Claims Response Team. Audits logs and
work orders for accuracy and appropriateness. Works closely with the Claims
Response Teams to ensure a timely response to claims and service requests. 

Responsibilities: 

· Communicates with co-workers, Management,
client, vendors, and other in a courteous and professional manner.  

· Participates in special projects as assigned.  

· Maintains the integrity of the company and
products offered by complying with federal and state regulations as well as
company policies and procedures.  

· Creates project for dispatched losses in the
system; gathering information from RM, CVM, FNOL, scope of loss, review of
photos, etc.    

• Completes service reports; enters information into system
  accurately and within established time frames including all documents,
  CRT’s sketch, line items, photos, etc. This includes but is not limited to 24 Hour Reports, Final
  Reports, Peer Reviews, Vendor Inspections, and Service Calls. 
• Research and audit work documents to confirm accuracy of service
  completed to service ordered. 
• Review and confirm accuracy of logs and reports. 
• Perform research as appropriate to resolve issues. Make
  determinations utilizing available process documents.  
• Follow up on processing issues and make suggestions for system
  efficiencies. 

· Completes uploading of final Adobe documents
into the CVM program. 

· Creation of New Leads and accounting for
services on claims in Restoration Manager. 

Qualifications: 

· High School Diploma or equivalent is required;
Associate’s Degree preferred. 

· IICRC WRT Certification preferred, must be
willing and able to ascertain licensure within 6 months. 

· One year experience in Customer Service area; in
the Property and Casualty Claims and/or Water Restoration area preferred. 

· Proficiency with Microsoft Office products
required; internet research tools preferred. 

· Proficiency in Xactimate preferred. 

· Demonstrated customer service focus / superior
customer service skills. 

· Excellent communication skills and ability to
interact on a professional level with internal and external personnel. 

· Results driven with strong problem solving and
analytical skills. Ability to efficiently navigate through systems and websites
to maximize time with callers. 

· Ability to work in a fast paced environment; and
manages changing priorities effectively. 

· Detail-oriented and exceptionally organized 

· Bilingual fluency in Spanish or other languages
a plus. 

· Collaborative partner; ability to contribute to
a positive work environment.