Patient Services Representative

Position Summary:

Responsible for greeting patients, collection of payments, insurance eligibility verification, delivering
excellent customer service, answering phone calls, addressing patient questions and providing overall
welcoming environment

A. Essential Duties and Responsibilities include the following

Keep work area, lobby & conference rooms neat and organized.
Patient Services Representatives are responsible for supporting and assisting other PatientServices Representatives to grow and develop.
Answer all incoming calls in a pleasant and professional manner, route to the appropriateperson and/or take message.
Greet all walk-in traffic in a pleasant and professional manner, determine whom they needto see and call that person to the front to meet their visitor.
Smile and make eye contact when greeting patients and other customers.
Demonstrate care, concern and courtesy when interacting with all internal or externalcustomers.
Display warm and pleasant personality, emphasizing tact, empathy and patience.
Display professionalism, good judgment, maturity and fairness when interacting with others.
Ability to handle a multitude of assignments, meeting all given deadlines
Responsible for incoming/outgoing schedule of personnel and visitors log.
Responsible for incoming/outgoing packages (UPS, FedEx) and package log.
Maintain conference room calendars/schedules.
Ability to stay busy during quiet times in front, e.g. sort paperwork, collate mail, encounterdata.

Adhere to company policy regarding unauthorized use of Internet for personal business
during work hours.
Any other projects as requested by administration.
Know location of Policy and Procedure and Communication books and be familiar withcontents.
Assist Supervisor with special duties/projects.

B. Education and/or Experience:
High School diploma or equivalent.
Customer service experience
Practice proper e-mail etiquette
Good written and verbal communication skills.
Knowledge of Windows-based computer skills preferred.
Well organized.
Ability to work in a high volume fast pace environment
Microsoft office programs.

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)

Savings and Retirement:

• 401k Retirement Savings Plan
• Income Protection Insurance

Other Benefits:

• Paid Time Off (PTO)
• Company celebrations
• Employee Assistance Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

Education and/or Experience:

• High School diploma or equivalent.
• Customer service experience
  Practice proper e-mail etiquette
  Good written and verbal communication skills.
  Knowledge of Windows-based computer skills preferred.
  Well organized.
  Ability to work in a high volume fast pace environment
  Microsoft office programs