Heritage Senior Living is currently seeking an Assistant Director to join our senior living community!
As one of the country’s industry leaders, we provide exceptional senior care and services throughout Wisconsin. Heritage Senior Living’s goals are to enhance residents’ quality of life and to continue its growth and success. Our plan is to open one to two new senior communities per year and develop centers of excellence that provide comfort, care, quality, and specialized dementia services.
The Assistant Director is responsible for assisting in overall community operations, including clinical, life enrichment, culinary, housekeeping, and marketing activities. The assistant director ensures that the community meets all regulatory compliance requirements, fulfills staffing needs to provide residents with high-quality care, and is a leader in customer service.
Essential Duties and Responsibilities
- Assist with ensuring all aspects of regulatory compliance are met for independent living, RCAC, and CBRF facilities, including workers’ compensation, OSHA, and MSDS
- Follow budget and assist in purchase orders
- Assist in hiring, training, and supervising caregivers/CNAs and housekeepers, including creating staff schedules and addressing performance issues
- Maintain files on any inspections, certifications, license renewals, and surveys
- Notify executive director immediately of any inspecting organization entering the building
- In coordination with director of nursing and executive director, ensure that systems are in place for all aspects of resident care, wellness, and life enrichment programs
- Maintain an updated knowledge of community health resources to augment resident care
- Meet with families to ensure needs can be met and new resident information is completed prior to move-in
- Support the on-site marketing program, including phone inquiries, tours, and follow-up calls
- Follow up in a timely manner to ensure consistent marketing in the community; manage community outreach programs
- Participate in the hiring, training and development, evaluation and supervision of all employees; manage employee performance appraisal process
- Process employee payroll on time
- Conduct staff meetings, in-service trainings, and new hire orientations
- Set customer service expectations for all residents and visitors
- Visit with residents during meals
- Ensure appropriate music is being played
- Keep the facility presentable at all times
Education / Qualifications
- At least 1-3 years’ experience in a memory care and/or assisted living setting is preferred; a combination of college degree (e.g. in healthcare administration, business management, etc.) and experience would be considered
- Working knowledge of dementia care
- Knowledge of Wisconsin regulations governing CBRFs and RCACs
- Ability to provide a high level of customer service
- Ability to speak, write, and read English
- Experience hiring, training, and managing the performance of others on the teamStrong organizational and time management skills
- Strong computer skills in Outlook and Microsoft software
- Possess good judgment, problem-solving, and decision-making skills
- Ability to manage conflicts and resolve complex problems
- Ability to work independently as well as within a team environment
- Willing to have a presence on weekends, evenings, and holidays as needed
Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To apply
Please submit a resume and a detailed cover letter explaining your interest in the position and working for Heritage Senior Living. Applications without a cover letter won't be reviewed.
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