Account Manager / Client Relations (PHARMA / NJ)

POSITION SUMMARY

We’re looking for a seasoned account manager / client relations professional to work on-site at a major pharma client in NJ. The successful candidate will be a proven networker who has the skills and experience of building relationships across a complex pharma or science-related organization.

You’ll work closely with our Account Director to be the face of the client’s company heritage program — everything from giving tours of historic sites to seeding and embedding archival and storytelling services throughout the organization. The role is independent and somewhat flexible, but also requires significant time on site in Northern NJ, and other nearby locations, as well as some travel.

This is a great role for someone looking to transition out of a marketing or creative agency, or sales and into something long-term.

WHO IS HERITAGE WERKS?

Heritage Werks is the leading heritage agency for DOW 30 and Fortune 500 companies. We specialize in establishing and maintaining state-of-the-art archival and corporate heritage programs. Our team combines the expertise of highly trained archivists, storytellers and brand strategists who work with some of the world’s most respected organizations. We fuel the way organizations connect with customers and communities and how employees connect with each other.

RESPONSIBILITIES

• Maintain existing relationships and build new ones throughout the client organization (including in marketing, communictions, records management, legal, HR, research, manufacturing, facilities, and C-suite).
• Collaborate with Heritage Werks colleagues and client contacts to identify new opportunities for archival services and storytelling across the global organization.
• Spend daily time on site at client locations in the Rahway, NJ and West Point, PA areas.
• Success at the end of the first year would mean a significant roster of contacts at every level of the organization and successful execution of multiple planned and opportunistic new projects across the company.
• Present client history in-person and virtually including on-site tours and history talks to elicit strong audience engagement.
• Facilitate systemic, ongoing archival collecting and perform individual collecting, including some light packing, shipping, and logistics coordination.
• Collaborate with archivists and historians to install and manage on site displays and exhibits.
• Attend Town Halls, monitor the client’s internal news to understand the client’s strategic direction, and relaying findings/learnings to the Heritage Werks team
• Participate in bi-weekly client meetings, attend internal meetings, and provide ongoing reporting regarding outreach activities.

• 5 years of account leadership or business development experience in pharma or science-related field working within a corporate organization or serving major corporate clients.
• Proven experience building a robust network in a new environment through in-person and virtual channels.
• Available to get to and work on site at multiple client locations throughout the NJ/PA region daily.
• Able to manage physical archival materials including moving archival boxes and artifacts.
• Excellent interpersonal skills and demonstrated success in effectively communicating at all levels of an organization including comfort with public speaking and with the C-Suite.
• Must demonstrate the highest level of integrity and professionalism to work with sensitive information and materials.
• Comfort working collaboratively with cross-functional teams, both internally and with the client.
• Bachelor's degree in a related field preferred.
• An interest in history, museums or archives is a plus but not a must.

Competencies

• Company Orientation
• Client Orientation
• Flexible Behavior
• Initiative
• Networking
• Presenting

This role offers competitive compensation and is eligible for participation in Heritage Werks’ comprehensive benefits programs including:

• Medical, Dental, and Vision Insurance
• Life insurance
• Long-term and short-term disability
• Employee Assistance Program
• Flexible Spending Accounts (FSA)
• Paid time off & paid vacation

Heritage Werks is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Heritage Werks is committed to providing veteran employment opportunities to our service men and women.