Manager - Regional Facilities

The main function of the Regional Facilities Manager is to execute the maintenance and retail enhancement projects at the (9) nine Hermès stores and corporate office locations based in the Western Region of the US:

• On-site support and supervision to oversee all facilities upgrades and preventative maintenance activities taking place in (9) nine of the Western Regional stores, and additional boutiques as needed.
• Assists in the enhancements / refinement of crafting the preventive maintenance plans. Responsible for the ongoing implementation of planned maintenance.
• Utilize Maintenance App tool to communicate, track and update service requests.
• Benchmark performance of service vendors. Continually monitor the performance of maintenance vendors and ensure highest quality service with the best value.
• Partner with Store Planning Coordinator based in New York on administrative duties and record keeping.
• Serve as “on-call” to manage all after hours building emergencies from start to finish and keep management updated on such emergencies and progress of resolution. This position is considered essential staff, requiring site presence during building and weather emergencies, as needed.
• The position will be based out of Beverly Hills, CA, with routine travel expected to assigned stores (currently nine locations). Flexible hours to accommodate traveling up to 50% of the time required, sometimes with short notice.
• All other duties as assigned by the supervisor.

The Construction Department is responsible for the building projects and/or the supervision of construction operations for the opening, renovation or expansion of the Hermès of Paris stores network. Our stores are designed by RDAI, an architecture firm based in Paris doing the design and plans for all the stores of the world of Hermès. The execution is given to a local architect on contract with Hermès of Paris and, or the concessionaire. The main goals of the Department is to guarantee the respect of the RDAI concept conjointly with the Hermès recognition codes, in order to make every store a beautiful and unique place; save money based on the stringent control of vendors and costs; bring together the conditions necessary for the durability of stores: quality, risk prevention, security of goods and people; respect the opening schedules for stores. The priority is to respect the timetable and budgets for each project. Hermès of Paris have 27 stores, one Corporate office and a warehouse all under the scope of this position, as directed by supervisors.

Functional Responsibility

• Prepare work schedules and book appointments for all maintenance projects at (9) nine regional store/office locations.
• Attend site visits and prepare checklist and punch list for all pending maintenance issues. Ability to source materials appropriate to match brand image.
• Maintain system for record keeping of Life Safety systems, HVAC equipment, lighting, elevator, etc.
• Collaborate and interact with all departments as needed. Specific involvement with Finance, Visual and Asset Protection departments in role. Maintain shared calendar for travel and store projects.
• Partner with the Store Planning Coordinator based in New York to verify work completion for processing of invoices in accordance with established policy and procedures. Point of contact for all vendor inquiries regarding account status.
• Perform monthly maintenance inspections of regional stores. Travel to locations to supervise routine and specialized installations/repairs as needed.
• Receive all requests from stores for facility maintenance activities. Follow up and take action on ordinary matters, raise concern to supervisor of any urgent need. Prioritize activities and communicate directly with all staff and vendors. Provide weekly review to supervisor on activities.
• Flexible schedule to supervise after-hours / early morning work in the stores and offices as required. Site presence required during day and evening installations.

Supervisory Responsibility

• Yes - The Regional Facilities Manager will be responsible to supervise external vendors performing work and verifying quality completion of maintenance projects. They will be responsible to review the checklist of work performed by maintenance and cleaning teams and report back on further actions needed for repairs.

Budget Responsibility

• No

Decision Making Responsibility

• Yes - In times of emergency or priority repairs, the Regional Facilities Manager may authorize the purchasing of supplies or the dispatch of a repair technician as the situation dictates. Any cost or exposure over $1000 is to be approved by the Senior Manager of Facilities and Maintenance.

Minimum Years of Experience

• BA or equivalent degree

Minimum Education Requirement

• At least three (3) years in Facilities Management overseeing multiple retail locations (comfortable working on multiple fast-paced projects). Two (2) years working in a construction/design related position with field experience will be an asset. Must have project management experience.

Preferred Skills

• Physical Demands: Work will involve regularly assisting on projects where bending, reaching and lifting/moving up to 30 lbs. is required
• Working Hours: Work will include longer hours, occasional nights, weekends and holidays due to scheduling restraints. The Regional Facilities Manager is expected to supervise work onsite when necessary at regional stores and routine travel to perform preventative maintenance site visits

Knowledge/Skills:

• Ability to understand technical issues and define adequate response
• Ability to communicate with vendors as well as Store Directors to explain plan of action.
• Flexibility to adapt solutions and customize response to each store context.
• Focused on customer service approach to supporting store needs. Previous administrative experience in the management of properties is desired.
• Experience with vendor management and relations. The ability to organize, prioritize and perform under pressure in both a public and internal administrative capacity.
• Accountable, trustworthy, able to prioritize and escalate situations as needed.
• Position requires face-to-face, telephone and written communications with all levels of Hermès and a wide spectrum of outside agencies and vendors. These communications will range from a simple exchange of information to requests for assistance or services to be performed.
• Strong analytical skills and attention to detail. Extensive Excel knowledge, comfortable with the entire Microsoft Office suite of programs. Daily usage of Excel and PowerPoint.
• Basic drawing/sketching skills necessary to draft dimensioned furniture layout and shelving changes in stores.
• Microsoft Outlook will be used for email communication and candidate should have experience and/or comfort learning.