Associate Project Manager (Internal Operations)

We're looking for an Associate Project Manager (Internal Operations) to join the Hero Digital Delivery & Operations team. Do you have experience enhancing and implementing Delivery processes? Are you passionate about managing project estimation workflow? If so, you may be a great fit for this role!

What you'll do

• Play an active role in agency operations, including capacity planning, gross margin management, utilization, estimation, and process improvement
• Manage the project estimation workflow and support Practice teams in creating estimates; including generations and access for pricing templates and fixing issues with estimation templates
• Provide reporting and analysis to help align delivery and resource management with organizational goals
• Proactively leverage our systems and tools to ensure project pipeline, resourcing, time entry, project rates and timing are accurate and planned for across accounts.
• Subject matter expert for internal teams in regards to project financials, time entry, internal workflows, and tools usage
• Support internal initiatives related to workflow, revenue, margin, and utilization
• Act as a liaison between Delivery Management, Finance, and Resource Management
• Strong relationship management and influencing skills, with internal teams

Who You Are

• You have 2 years in a Project Management or Operations capacity in a consulting services or agency type setting
• You have experience managing digital projects that include the full spectrum of Hero offerings (Design, Technology, Analytics, Strategy, etc.)
• Are comfortable using Professional Services Automation (PSA) tools to track utilization, margin, and budgets such as Salesforce, Mavenlink, and Google Sheets
• Experience helping craft delivery approaches, supporting proposal process
• Strong understanding of the digital project lifecycle and the role of the various team members
• Meticulous verbal and written communication skills, strong organizational and planning skills

All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status
Who we are
We are a leading independent customer experience agency in North America that was born in California, at the intersection of business, design and technology. Our purpose is to bring moments of Truth & Beauty into people's lives by creating customer experiences that are good for people and good for business. We drive growth and loyalty through a relentless focus of placing our client's customers at the center of their business. Led by the experts in strategy, marketing, data, design, and technology, we work in blended teams, solving client problems and delivering results at market speed. These teams help Fortune 500 companies like Comcast, Oracle, Twitter, U.S. Bank, Salesforce, Sephora, UnitedHealthcare, and TD Ameritrade Institutional invent, transform, and perform to deliver new brand and business value.
Do you share the values that set our company apart?

We are expanding our team of humble and hardworking people who share the qualities we believe in. We seek those who are Wholehearted, Craft-driven, and Bright.
We are grounded in the values of who we are that ultimately lead to moments of Truth & Beauty. We celebrate leaders at all levels who take risks and create magic. We bring our complete, genuine, and whole-hearted selves forward each day. We are craft-driven in nature, with strong curiosities, but with a diligent and meticulous approach. And we bring an unexpected brightness through imagination, inspiration and an optimistic mindset. The commitment we make to our work is the source of our pride and the basis of our reputation.
Above all, Hero Digital is committed to creating an inclusive employee experience. One that reflects the world we live in today. We are an equal opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.

Job Type: Full-time