Job Posting for Customer Service Representative at Herring Bank

Summary

The position of Customer Service Representative is responsible for organizing, editing and preparing hardcopy print documents so image scanning can be completed in a timely and accurate manner. They may serve as a backup to the multi-line switchboard rapidly and directs the calls to destination without any delay.

Essential Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Operating various standard office machines, which include personal computer, various software, fax, calculator, phone, photocopy machine, and shredding machine, etc.

· Entering information on received calls, where necessary and maintaining accurate and detailed records.

· Understanding and responding effectively and clearly to addressed requests in person or over the phone, and to written or verbal instructions.

· Maintaining regular consistent attendance, personal appearance and punctuality

· Filing data and performing routine assigned clerical duties.

· Maintain a knowledge and awareness of the documented systems, standards, and policies pertaining to this position and diligently adheres to them; assist in maintaining and updating these as it pertains to this position.

· Perform quality control services comparing completed data to hardcopy documents utilizing PC workstation with attached scanner using production scanning software.

· Protect the client and organization by keeping all information confidential.

· Pursuing personal development of knowledge and skills required for the efficient performance of the job role.

· Answering high volume of inbound calls and maintaining a response rate swiftly in accordance with agreed standards.

· Must be organized, self-motivated and team player

· Ability to operate a personal computer

· Foster teamwork in the branch or department to ensure a positive overall customer experience and positive work environment.

· Answer telephones, answer questions and direct callers to proper Bank personnel

· Punctuality and good attendance are imperative

· Cross-sell the Bank's other products and services, referring customers to appropriate staff as indicated

· Participate in bank training to enhance skill set and meet compliance requirements

· Non-Exempt - Ability to work your schedule up to 40 hours with little or no overtime and complete tasks assigned

· Skills and Specifications

· Great communication skills as well as ability to work in a team oriented environment

· Ability to understand and execute complex written and verbal instructions.

· Exceptional computer skills, good organizing and planning skills.

· Genuine ability to provide excellent customer service, externally and internally.

· Able to react effectively and calmly in emergencies.

· Able to maintain customer confidentiality.

· Should work under rigorous pressure and meet close deadlines.

· Ability to multi task in a fast pace environment

· Impressive telephone etiquette.

Minimum Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

Must be able to pass a background and Credit check

· High School Diploma or equivalent

· Office environment or data entry experience if 1 year preferred.

· Excellent social and networking skills to support the community bank image

· Complete in-house training based on requirements set up for this position

· Proven ability to provide an Excellent Customer Experience

· Basic skills in computer terminal and personal computer operation; word processing and spreadsheet software.

· Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.

· Effective Time management skills

· Ability to maintain confidentiality at all times

· Ability to work with minimal supervision while performing duties.

· Ability to deal with routine problems involving multiple facets and variables.

· Must follow company policies, all state and federal laws, regulations and guidelines

· Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

The incumbent must be able to perform this position safely, without endangering the health or safety to themselves or others.

Secondary Duties

The position of Customer Service Representative performs duties specific to the position and other functions as assigned.

Supervisory Responsibilities

The position of Customer Service Representative has no supervisory responsibility.

Environment and Physical Activity

The environment for this position is an open office that is mostly clean and comfortable and includes driving a Bank or personal-owned vehicle approximately 5% of the time which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), driving, sitting, pulling, walking, standing, squatting, kneeling and reaching.

The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, calculator, computer terminal, personal computer and related printers.

Mental Demands

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.

MEMBER FDIC – EQUAL OPPORTUNITY EMPLOYER

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other and/or different tasks be performed as assigned.

Customer Service Representative

Pak-A-Sak -

Hereford, TX

View Job Details

Customer service representative

CEFCO -

Mc Lean, TX

View Job Details

Customer Service Representative - (FT)

Dal-Tile Corp. -

Amarillo, TX

View Job Details

Apply for this job

Receive alerts for other Customer Service Representative job openings

Salary.com Estimation for Customer Service Representative in Amarillo, TX

$27,339 to $34,311

Customer Service Representative

Job Posting for Customer Service Representative at Herring Bank

· Skills and Specifications

Sign up to receive alerts about other jobs that are on the Customer Service Representative career path.

Sign up to receive alerts about other jobs with skills like those required for the Customer Service Representative.

Job openings at Herring Bank

Not the job you're looking for? Here are some other Customer Service Representative jobs in the Amarillo, TX area that may be a better fit.

We don't have any other Customer Service Representative jobs in the Amarillo, TX area right now.