Job Posting for Ticketing Services Manager at Hershey Entertainment and Resorts
Job Description:
This position is the primary ticketing programmer and event builder for events at the Hershey Theatre and GIANT Center, while also supporting other venues on the Hersheypark Entertainment Complex, as necessary, including the Hersheypark Stadium and the Historic Hersheypark Arena. This includes the planning, execution, and ongoing oversight of all aspects of event ticketing, from development through settlement. As primary ticketing programmer of Hershey Theatre and GIANT Center, this position will focus on all event ticketing aspects for high profile and complex events/concerts and will serve as lead on a wide variety of entertainment programming event ticketing needs.
Job Functions (Items marked with an asterisk are essential functions of this position):
Manage and build events on Ticketmaster (Host and Archtics) ticketing systems; Produce maps and scaling for promoters/artist management/internal staff; Control Building, Show, and Dress/Production holds for all events; Work with internal and external clients by managing price changes and scaling updates with the goal of maximizing selling capacity and revenue, whenever possible; Manage the Broadway Series Subscription process.*
Serve as key representative by establishing and maintaining positive rapport and communication with all key stakeholders (including promoter/artist management, show production manager, internal operational teams, Ticketmaster) relating to event ticketing and production information.*
Manage and oversee day-of-show ticketing operations, including event day requests from Team/Promoter/Artist Management, as well completion of box office show settlements; Serve as department Manager on Duty (MOD) for all hockey related events and as assigned; Attend MOD meetings and assist Guest Experience and Box Office Teams, as necessary.*
Report and distribute sales information, daily reports, audits, and colored sold maps to internal management, promoters, artist management, and operational team members in an accurate and timely manner to assist with business decision-making; Communicate all pre-sale and public on sale tickets sales, as requested by show and internal management; Distribute required show-day reports, as required by promoters, artist management, and internal teams; Monitor all tickets sold for VIP and sponsorship sales, as well as all other management requests.*
Manage event information by ensuring it is up-to-date and maintained in the Events Database for all venue events; Create and communicate Event Information Sheets for the Box Office and internal operational teams, as requested; Provide updated event information, new and upcoming events, pricing updates, and other related event changes to the Box Office Team to ensure staff is communicating accurate and up-to-date information to our guests.*
Communicate information with Ticketmaster representatives to ensure efficient and accurate event builds, pre-sales, and on-sales, as well as reporting requirements; Collaborate with Ticketmaster and manage new ticketing technologies to achieve maximum efficiencies within the event building processes.*
Perform other duties as assigned.
Basic Qualifications:
Minimum of 4 years of related experience.
Industry Experience – Box Office Ticketing, Entertainment, Guest Services
18 years of age or older.
Skilled in the use of Microsoft Office applications, including Excel and Word.
Proficient working with details on a daily basis for prolonged periods of time.
Skilled in the use of Ticketmaster Ticketing systems (Archtics and Host).
Must have a valid Drivers' License
Bachelor’s degree – Business Administration, Communications, Hospitality Management
Relevant work experience can be substituted for education – 4 years
Physical Demands & Working Conditions
While performing the duties of this job, the employee is required to:
Reaching Forward Occasional (<33%)
Climbing Stairs Occasional (<33%) (70ft maximum height)
Lifting Occasional (<33%) (20lbs maximum weight)
Reaching Overhead Occasional (<33%)
Hand/Eye Coordination Occasional (<33%)
Stooping Occasional (<33%)
Bending Occasional (<33%)
Sitting Frequent (34-66%)
Standing Frequent (34-66%)
Walking Frequent (34-66%)
This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
This job regularly requires verbal communication of detailed information to others either by phone or in person.
Must be able to speak and read the English language.
Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).
The position is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
The position is subject to extreme heat. Temperatures above 100° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
The position is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
The position is subject to both environmental conditions. Activities occur inside and outside.
The position is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
Work shifts may involve long hours, depending upon event scheduled and demands of the job responsibilities. Work responsibilities my extend to outside of the office (i.e. days off, home). Must be able to work a flexible schedule, including evenings, weekends and holidays, based on calendar of events.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
Salary.com Estimation for Ticketing Services Manager in Hershey, PA
$45,954 to $73,323
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