Service Order Manager (SOM)

Job Title: Service Order Manager (SOM)

General Summary

Responsible for supervising subcontractors and maintenance technicians performing construction, renovations and corrective maintenance projects in healthcare facilities. Coordinates projects logistics with hospital staff, safety department, and facilities department. Ensures employee and contractor compliance with all safety regulations and requirements. This position reports directly to a site level operations manager.

Essential Duties and Responsibilities

· Plans, researches, and coordinates the project activities to ensure service order and task order objectives are accomplished within the prescribed time frame and funding parameters.

· Reviews service order quotes or plans in order to determine the project time frame, funding limitations, and procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

· Establishes work plans and staffing requirement(s) for each phase of the project and arrange for recruitment and / or assignment of subcontract project personnel where applicable.

· Confers with subcontract project staff to outline work plans and assigned duties, responsibilities, and scope(s) of authority.

· Leads preconstruction and project coordination meetings with end users and FM staff, various mid to high level government staff and contractors.

· Develops market research for invitation(s) to bid (ITB) and then recommend to the COR and award contract(s) to the optimum bidder(s).

· Develops Independent Contractor Estimates (ICE) for the CORS comparative analysis of contractors’ proposals.

· Directs and coordinates activities of project personnel to ensure projects progress on schedule and within budget.

· Develops and maintains monthly requirements and project status reports for briefing to the FM staff and higher-level government management.

· Modifies project schedules, plans, and assigned personnel as required.

· Confers with project personnel to provide technical advice and resolve any issues throughout the project duration.

· Coordinates with applicable base authorities to ensure proper/required permitting and documentation is provided for approval prior to execution of work.

· Provides technical guidance to assist Facilities Management and upper-level staff for construction and facilities management related activities.

· Performs quality control inspections.

· Develops work plans and thorough price estimates for corrective maintenance projects.

· Supervises completion of necessary documentation and completes close out documentation for each project.

· Collects and submits subcontractor submittals.

· Prepares schedules for corrective maintenance subcontractors.

· Submits subcontractor billing to on-site accounts payable.

· Additional duties as required.

Knowledge, Experience and Skill Requirements

· Technically qualified in the field of Healthcare Facilities Management and Construction.

· Five (5) years of experience in health care construction, renovation, and maintenance and repair project management in a hospital environment, including the supervisory experience over a diversified workforce.

· Familiarity with the various codes and standards applicable to the O&M tasks covered by the performance work statement, NFPA, EPA, and Occupational Safety and Health Administration (OSHA) codes and standards and TJC for hospital accreditations.

· An American Society for Healthcare Engineering (ASHE) Certified Healthcare Facility Manager (CHFM) or Certified Healthcare Constructor (CHC) certification fora SOM is desirable.

· Ability to read, write, speak, and understand English.

· Advanced knowledge and understanding of all aspects of medical facility repair, construction and facilities management to include the following disciplines: mechanical, electrical, plumbing, communications, security systems, and landscaping.

· Experience in federal government design and construction management policies and procedures to include: DoD MTF design standards, bid preparation, bid evaluation and selection, award, inspection, acceptance and project close-out.

Work Environment

· Work environment is typical office setting.

· Physical demands include intermittent sitting, standing and walking, and occasional bending reaching and lifting.

· Occasional exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc., but none to the point of being disagreeable. May involve minor safety hazards where likely result would be cuts, bruises, etc.

This job description is subject to change by the employer as the needs of the employer and requirements of the job change.

Job Type: Full-time

Pay: $120,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location