What are the responsibilities and job description for the Patient Advocate position at HHS?
Patient Advocate
- Wage: $15/hour
- Full-time and part-time positions available
- Day/Evening shifts available
- Background check, drug screen, and proof of employment eligibility required
- Location: University of Mississippi Medical Center - Jackson - EVS
We’re looking for friendly, compassionate, team players to join our housekeeping team!
Manage and support patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients.
Responsibilities
- Monitor patient satisfaction scores and assess action plans for improvement
- Provide department leadership with weekly reports and detailed review
- Create reports, monitor trends, and implement action plans
- Round on patients to assess satisfaction and set service expectations
- Perform service recovery as needed to resolve issues
- Assist department leadership to train and reinforce communication skills (AIDET) with team members
- Collaborate with guest services department to align action items to improve patient satisfaction
- Assist team members and management as needed to help the department operate efficiently
Qualifications
- Must be at least 18 years old
- Communicate effectively and work well in a team environment
- Friendly, outgoing, and engaging personality
- Excellent professional written and verbal communication skills
- Organized with an eye for detail
- Must practice good personal hygiene, be neatly groomed, and be in uniform
- GED or high school diploma
- Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)
Benefits
We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.
- Paid Time Off
- Medical
- Dental
- 401K
- Short Term Disability
- Voluntary Life
- Safety Incentive Program
Important to Know
- Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.
- Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.
- Veterans and candidates with military experience are encouraged to apply.
- HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
About HHS
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Hospital
Schedule:
- Day shift
- Evening shift
- Rotating weekends
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $17
