Refugee Resettlement R&P Program Manager

Refugee Resettlement R&P Program Manager

Job Title: Refugee Resettlement R&P Program Manager
Supervisor: Director of Social Services
Status: Full time, exempt
Salary: $47,000-$57,000

Mission: HIAS Pennsylvania supports low-income immigrants of all backgrounds as they build new lives in our community. Through Immigrant legal services and an array of social services, we work to address their needs, defend their rights, and advocate for their equitable inclusion in American society.

General Description: The overall goal of the U.S. Refugee Resettlement Reception and Placement (R&P) program is to help newly-arrived refugees become self-sufficient in their new communities by providing basic needs and a core group of services for their first three months in the U.S. HIAS Pennsylvania seeks a dynamic, experience, and detail-oriented professional to lead a high-achieving team providing compassionate and efficient social services for newly-arrived refugees.

Summary of Responsibilities:

R&P Programmatic Responsibilities

• Provide oversight to all active cases of newly arrived refugees, assisting the R&P team with service coordination such as airport pick-ups, home visits, public benefits, housing, transportation, medical care, education, financial literacy, and cultural orientation needs.
• Supervise the R&P team, which currently includes two R&P Case Managers, Case Aide, Housing Coordinator, Housing Case Manager, Refugee Resettlement Administrative Assistant, and MSW interns. Provide professional support, guidance, and leadership for the team.

• Screen, interview, onboard, and train new R&P staff and interns.
• Oversee and align quality of services across the R&P program, ensuring that the program is in compliance with the federal Bureau of Population, Refugees, and Migration (PRM) guidelines (called the “Cooperative Agreement”), and works toward the best interest of clients at all times.

• Manage all program logistics, both pre- and post-arrival with the team. Assure new refugee cases in Immigration & Refugee Information System (IRIS), a database that the R&P program uses.

• Develop and refine systems as needed and support continuous quality improvement. This includes conducting case file and case note quality assurance reviews and overseeing the collection of client feedback to incorporate into program design and service provision.
• Assist the Director of Social Services in determining R&P site design, capacity numbers, and budget to submit to HIAS Inc., a national Resettlement Agency that HIAS PA is affiliated with.
• Co-lead the Philadelphia Regional Refugee Providers’ Collaborative (PRRPC) and maintain the PRRPC listserv and communication with other refugee resettlement agencies.

• Prepare monthly and quarterly reports as needed in consultation with the Director of Social Services.

HIAS PA Organizational Responsibilities

• Actively participate in supervision, weekly case meetings and other department, agency, community, state providers’ meetings as needed.
• Keep informed about refugee and immigrant issues and available services to refugees and asylees.
• Represent the agency to stakeholders, service providers, and the general public on the national, state, and local levels.
• Conduct all services in a culturally and linguistically appropriate manner according to agency and grantor/funder policies and procedures.
• Other duties as assigned by the Director of Social Services.

Qualifications:

• Master of Social Work (MSW) with at least two years professional experience required.
• Case management experience and/or experience working with vulnerable populations required.
• Preference given to candidates who have experience working with refugee or immigrant communities.
• Ability to exercise sound judgement in decision-making practices required.
• Strong organizational and time management skills. Skilled in doing detailed reporting and maintaining accurate case files.
• Able to identify challenges and work collaboratively with the Director of Social Services to recommend solutions.
• Preference given to candidates who are fluent in one or more of our most relevant languages: Russian, Ukrainian, Swahili, Arabic, French, Dari, Pashto, Farsi, Burmese.

• Excellent verbal and written communications skills required.
• Ability to communicate effectively through a 3rd party interpreter.
• Strong computer skills, including Microsoft Office and Google Workplace applications with accuracy in data entry.
• Valid driver’s license required.
• Current (within one year) PA Criminal Background check, PA Child Abuse Clearance, and FBI Fingerprint Check.

• Proof of COVID vaccination and booster. Ability to work in the office three days a week (as of June 1, 2022).

Compliance Statement:
In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the agency. Employees are also expected to understand and be in compliance with applicable laws and agency policies.

Benefits:
Employment package includes comprehensive health care insurance coverage, 403(b) employer contribution retirement account, and very generous paid holiday leave and vacation provisions.

This is an exempt position; salary is commensurate with experience and applicants who represent minority and marginalized groups are strongly encouraged to apply.

HIAS Pennsylvania is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation or gender identity, national origin, age, disability, marital status, veteran status, political affiliation or belief, or any other characteristic or classification protected by federal, state, or local law or regulation. Qualified applicants who represent minority and marginalized groups are strongly encouraged to apply.

How to Apply:
Diverse candidates are encouraged to apply. Interested candidates should email their cover letters and resumes as PDF attachments to our HR Assistant. No phone calls, please.

Job Type: Full-time

Pay: $47,000.00 - $57,000.00 per year

Benefits:

• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
All staff, interns, volunteers, and visitors to the HIAS PA offices are required to be fully vaccinated against COVID-19. Effective April 1, 2022, all eligible staff will be required to also have received booster shots for protection against COVID-19.

Ability to commute/relocate:

• Philadelphia, PA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Master's (Required)

Experience:

• Case management: 2 years (Required)

Work Location: One location