Product Analyst – Digital Listings

Hibu
Rapids, IA Full Time
POSTED ON 4/27/2023 CLOSED ON 5/31/2023

What are the responsibilities and job description for the Product Analyst – Digital Listings position at Hibu?

Who is Hibu?

We are a leading provider of digital marketing solutions to small, local businesses across the U.S. We strive to create integrated marketing programs designed to increase businesses visibility online, drive visitors to their website, and generate leads. Check out this video to learn more: https://video.hibu.com/watch/kKXY8EF3zFsuGsU36yzom7 

Job Summary:

Our Digital Listings product helps correct, protect, and take control of a business’s information across the web, on sites like Google, Yelp, Facebook, Bing, etc. We ensure a business’s Business Name, Address, Phone Number, and Hours are up to date and that their local listings appear everywhere a customer searches online. 

The DLM Analyst will manage all Hibu’s escalated issues for the digital listing’s product. The associate will monitor Listings department support queues to process internal and external departmental requests. This will require the ability to effectively liaise with appropriate departments and external vendors to ensure an efficient process flow and to deal with all escalated issues as they arise. 

Primary Responsibilities:

•    Being a subject matter expert on our digital listing’s product and features, the DLM Analyst will educate the client on features relevant to their business, its goals, and its wider digital marketing strategy while ensuring a best-in-class client experience
•    The role is customer facing and a significant part is email and some telephone-based customer interactions. As a result, the role holder represents Hibu and needs to provide a positive experience for our customers. In addition to customer interaction there is regular contact with Hibu Support, third-party vendors and Sales / Sales management
•    Able to log in to different dashboards for claiming, listings, and social networks business managers. (Google, Bing, Yelp, Facebook, Twitter, etc.)
•    Strong working knowledge of major social media platforms especially Google and Facebook business manager
•    Submit client business for local listings to data providers. Such as (Google, Bing, Yelp, Facebook, Twitter, etc.)
•    Working all high priority Listings escalated issues from other departments, vendors and management
•    Manage escalated and rejected work across multiple platforms for digital listings product to completion
•    Auditing all 3rd party vendor service level agreements and billing
•    Provide feedback on errors to Hibu support teams and upper management
•    Be able to build reporting in Microsoft Excel to present data in a concise manner
•    Liaison for customers and sales reps for missing orders via IT tickets
•    Monitor Listings outlook inbox and Salesforce queues - handle requests and inquiries from internal and external hibu customer, including requests related to claiming, listings, and changes

Requirements:

Bachelor’s Degree preferred in the following disciplines: English, Journalism, Advertising/Marketing, Communications

1-4 years copywriting experience preferred 

1 years social media management experience preferred 

Shift 7am - 3:30 CST

Year 1 earnings roughly $33,000-$35,000

 

Salary : $33,000 - $35,000

Product Demonstrator Part Time
Product Connections -
Dubuque, IA
Graphic Designer Job at Omni Digital Group in Coralville
Omni Digital Group -
Coralville, IA
Retail Merchandiser
Product Connections -
Iowa, IA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Product Analyst – Digital Listings.

Click the checkbox next to the jobs that you are interested in.

  • Advertising Skill

    • Income Estimation: $97,797 - $133,048
    • Income Estimation: $100,223 - $117,543
  • Communication Planning Skill

    • Income Estimation: $104,574 - $141,972
    • Income Estimation: $94,514 - $151,319
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Hibu

Hibu
Hired Organization Address Milwaukee, WI Full Time
Are you looking for a new sales position with unlimited earning potential and that is in a flourishing industry? Or mayb...
Hibu
Hired Organization Address Irvine, CA Full Time
Are you looking for an Outside Sales position with unlimited earning potential in a flourishing industry? Are you lookin...
Hibu
Hired Organization Address West Springfield, MA Full Time
Are you looking for a new sales position with unlimited earning potential and that is in a flourishing industry? Or mayb...
Hibu
Hired Organization Address Chapel Hill, NC Full Time
Are you looking for a new sales position with unlimited earning potential and that is in a flourishing industry? Or mayb...

Not the job you're looking for? Here are some other Product Analyst – Digital Listings jobs in the Rapids, IA area that may be a better fit.

VoIP Support Analyst

Randstad Digital, Iowa, IA

VoIP Support Analyst

Randstad Digital Americas, Iowa, IA

AI Assistant is available now!

Feel free to start your new journey!