Systems Analyst

Position Summary:

The System Analyst position requires strong business skills and would be responsible for reviewing, analyzing and modifying systems including coding, testing, debugging and installing to support application systems. It serves as the primary contact for system problem resolution for all users. The incumbent will also be responsible for writing documentation to describe custom configuration of applications and operating procedures to liaison with 3rd party application development consultants.

This position requires a working knowledge of web and client-server concepts and be able to rely on experience and judgment to plan and accomplish goals.

Meet DCC Propane:

DCC Propane, LLC, a division of DCC plc, has served communities for over 75 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 22 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits.

Why Work for Us?

We strongly believe in taking care of our employees so that they can take care of our customers. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful. One way we do that, both at work and at home, is by offering a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays.

KEY RESPONSIBILITIES:

* Serve as primary contact for system issue identification, evaluation, and resolution.
* Support the RCC fuel distribution system through table and system maintenance, new user setup, update testing and roll out, and all other aspects of system support.
* Work in conjunction with external system vendors and internal IT technical teams to implement and update system functionality for new service packs and hot fixes.
* Complete User Access review of associated systems and end users.
* Troubleshoot technical issues with the support of internal staff and third-party vendors and identify modifications needed in existing applications to meet changing user requirements.
* Provide assistance and guidance to business users in the effective use of applications and information technology.
* Assist in the business process redesign and documentation as needed for new and existing technology.
* Write technical procedures and documentation for the applications including operations, user guide, etc. Produce technical documentation for new and existing applications.
* Co-ordinate the Change management process for the RCC application, collecting user requests and prioritize using the prioritization matrix.
* Log change requests, agree priority and delivery timescales with RCC.
* Attend weekly calls and 'monthly' review to track the progress of change requests and fixes.
* Review RCC monthly support invoices and ensure accuracy and work with the vendor on discrepancy resolution.
* Support database and data integrity (working closely with the data governance manager) and identify opportunities for business efficiency.
* Communicate in relevant, timely and effective manner consistent with SOPs, cultural and customer service objectives.
* Deliver tasks and projects on time and within budget.
* Collaborate with vendors and manage associate relationships to ensure adherence to service and product deliverables.
* Regular attendance at the worksite is required.

KNOWLEDGE/SKILLS:

* Must be dependable with a stable work history.
* Excellent customer service, interpersonal, and communication skills.
* Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
* Ability to work a flexible schedule, including evenings and weekends as the need for off-hour support arises.
* Strong knowledge of installing and configuring systems applications.
* Must possess a professional maturity and high level of patience.
* Must be highly self-motivated and directed.
* Ability to be a positive representative of the Company both internally and externally.
* Ability to work with respect and cooperation at all times with fellow employees and customers.
* Must be committed to working safely at all times.

EXPERIENCE/EDUCATION:

* Bachelor's degree or equivalent experience is required. Preference given to computer related fields of study.
* 1-2 years of experience working in a Systems Analyst or Systems Administration role supporting enterprise software systems.
* Experience with business process development and improvement.
* Experience in business process improvement methodology and implementation.
* Working knowledge with Microsoft Office

TRAVEL:

Minimal travel may be required. Requires the ability to travel to field locations where environment may vary significantly.

PHYSICAL REQUIREMENTS:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* The employee must occasionally position, transport and/or move up to 25
* While performing the duties of this Job, the employee is regularly required to:
* Be stationary for long periods of time;
* Work in confined or restrictive working spaces;
* Balance with equipment and while moving large and/or heavy objects;
* Use hands to finger, handle, or feel;
* Reach with hands and arms above the head and to ground level;
* Stoop, kneel, crouch, or crawl or otherwise reach into confined spaces;
* Push and pull material and equipment from one place to another;
* Communicate with and exchange information verbally and in writing;
* Operate a motorized vehicle during the work shift;
* Move about in an office environment;
* Work using repetitive motion.

* Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
* Work requires physical efforts associated with using the computer and phones to access information.

Working Environment:

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is:

* Frequently in an office environment.
* Occasionally exposed to work in high, precarious places.
* Occasionally exposed to work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals.
* Occasionally exposed to moving mechanical parts, hand tools and small to medium-sized power tool use.
* Occasionally exposed to risk of electrical shock.
* Occasionally exposed to non-toxic propane fumes or airborne particles.

The noise level in the work environment is usually quiet to moderate.

This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required.

This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the incumbent with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.