Project Manager – Employee Benefits Communications

Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Project Manager – Employee Benefits Communications for our Fort Worth, TX office.

The Project Manager plays a crucial role in managing the lifecycle of communications initiatives, from intake to closeout. This administrative role involves collaborating with various internal teams to ensure their job requests are properly completed, assigned, tracked, and finalized in a timely manner. The role also provides back-end and organizational support for our tools, resources, and output.

Key Responsibilities:

Project Coordination

• Plan, organize, and coordinate communications projects from intake request to completion.
• Assess incoming projects and assign them in a timely manner to Project Teams based on scope, level of difficulty, bandwidth, and urgency.
• Measure project and procedure performance and identify areas for improvement.
• Help prepare and distribute project status reports.
• Load projects in project management software and route to Project Teams.
• Handle a high volume of projects with shifting priorities and strict deadlines.
• File physical or online documents in a timely manner so they are current and accessible.
• Maintain library of printed materials to show to clients as samples.
• Perform special projects and other duties as assigned (e.g., server file maintenance).

Employee and Client Engagement

• Support Communications team throughout a project.
• Establish and maintain best practice project intake workflow, in conjunction with the Project Management Tool.
• Create, update and/or maintain organizational procedures to ensure business continuity.
• Track, update, and report on the status of existing projects.
• Help manage and communicate within our communications team email account regarding existing projects.
• Help assess and resolve project issues that arise online or by internal/external clients.
• Provide instructions/guidance to internal or external clients to effectively assist or complete in project requests.
• Promptly engage and support team members or clients to expedite project requests.

Process Improvement

• Share tips and time-saving features to support continuous process improvement.

Education Requirements: 

• 1-2 years related experience in employee benefits and/or project management.
• Degree in Business, Communications or any combination of education and experience.

LOCATION:

• Fort Worth, TX
• Hybrid schedule for qualified candidates

Experience Requirements and Key Personal Qualities 

• Professional attitude and appearance.
• Be able to work calmly and manage multiple projects with competing deadlines.
• Have a flexible workstyle as deadlines and demands change.
• Strong interpersonal skills and proactive troubleshooting skills.
• Excellent organizational and time management skills.
• Superior customer service.
• Excellent working knowledge of Microsoft Office applications.
• Knowledge of Workfront and Epic desired.
• Meticulous attention to detail a MUST.