VP of Operations - Luxury Window Treatments
Job Posting for VP of Operations - Luxury Window Treatments at High Country Drapery Designs
We are looking for a Chief Operating Officer to oversee company-wide operations and build an integrated approach across product acquisition, development, installation, and service to create the best customer experience possible, aligning with our vision to Cultivate Sophisticated Spaces & Luxurious Experiences.
As the COO, you will play a crucial role in overseeing the day-to-day operations of our company to ensure the business functions smoothly across all departments, with a focus on enhancing operational efficiency and delivering exceptional customer service.
You will collaborate with our leadership team to develop and implement strategic plans while also managing budgets and resources. As a key leader in our organization, you will drive growth, optimize processes, and promote our culture.
High Country Drapery Designs is a full-service custom window treatment company serving the Southeastern United States. We design, measure, create and install gorgeous Custom Window Treatments including: Draperies, Blinds, Roman Shades, Interior Shutters, Cornices. Top Treatments and more.
Requirements:
- Proven experience in a senior leadership role, as a COO or similar.
- Strong understanding of the Home Services industry, with a focus on customer satisfaction.
- Excellent leadership and communication skills, with the ability to inspire and motivate teams.
- Strategic thinker with problem-solving abilities.
- Proven track record of driving operational improvements and implementing successful business strategies.
- Solid financial acumen and experience managing budgets and resources.
- Exceptional organizational skills with an eye for detail.
- Tech-savvy with the ability to adapt to new technologies.
- Proficiently use Asana as our main Project Management Tool in expediting stage and beyond.
- Effective communication and problem-solving abilities.
- Ability to work collaboratively and foster a positive team environment.
- Fluent in English (written and spoken).
- Ability to thrive in a fast-paced and dynamic environment. Must be very adaptable.
Responsibilities:
- Drive operational excellence by overseeing all aspects of the company's operations.
- Develop and execute strategic plans in alignment with the company's goals and objectives.
- Provide leadership and guidance to departments, ensuring clear communication and coordination across all teams.
- Develop and monitor key performance indicators (KPIs) to evaluate operational performance and make data-driven decisions.
- Manage financial resources, assist with budgets, and ensure cost-effective practices.
- Identify areas for improvement and implement initiatives to enhance operational efficiency and productivity.
- Work Room Management
- Oversee the fabrication of custom window treatments, such as shades, valances, bedding, and pillows. Other responsibilities may include:
- Managing production and workflow.
- Overseeing sewing machine operators.
- Managing the fabric cutter department.
- Providing customer service.
- Maintaining the workroom.
- Packaging and shipping orders.
- Oversee the fabrication of custom window treatments, such as shades, valances, bedding, and pillows. Other responsibilities may include:
- Order Management:
- Track orders and proactively alert customers about any delays or changes.
- Receive shipments, inspect for accuracy and ensure products are not damaged.
- Installation and Repairs:
- Prepare for installations, ensuring all necessary equipment and hardware are available.
- Schedule installations and repairs, coordinating with clients and our team.
- Issue Resolution:
- Follow up on any issues or challenges and work collaboratively to find effective resolutions.
- Fleet and Vehicle Maintenance:
- Oversee the maintenance of our company vehicles, ensuring they are in optimal condition.
- Technology Proficiency:
- Be tech-savvy and capable of leveraging software and systems for efficient operations.
- Fluent in Microsoft Office Suite, QuickBooks Online (QBO), and Customer Relationship Management (CRM) tools.
- Organizational Skills:
- Maintain a high level of organization to manage complex schedules and tasks effectively.
- Foster a culture of productivity and teamwork while managing relationships predictably so that they exceed targets and align with our Core Values:
- Integrity: We cultivate respect and transparency in every interaction.
- Resourcefulness: We seek and provide education and guidance on trends, design, and innovation.
- Positivity: We nurture every environment with kindness, joyfulness, and compassion.
- Communication: We deliver peace of mind by proactively anticipating and addressing needs.
- Excellence: We are guided by precision and elegance to deliver luxurious experiences.
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Job openings at High Country Drapery Designs
High Country Drapery Designs
Asheville, NC
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High Country Drapery Designs
Chickamauga, GA
Part Time
High Country Drapery Designs
Atlanta, GA
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