Patient Access Coordinator

Patient Access Coordinator - Sign on Bonus Eligible

Program/Location: Community Behavioral Health Center (CBHC)/ Brockton
Education/Licensure: Bachelors degree in related field or equivalent experience
Pay Rate: $20 - $23 per hour (education and experience dependent)
Status: Per Diem
Shifts: per diem for all shifts: 7am-3:30pm, 12-8:30pm, 3-11pm, 8am- 4:30 pm

Benefits:

• Medical Insurance 
• Dental Insurance 
• Vision Insurance 
• Long & short term disability
• Discounted auto/home and renters insurance 
• 403b - Retirement
• FSA & DCA
• PFML
• Employee Assistance Program
• Bonuses & Referral
• Free & Discounted Courses to become a Licensed Counselor or Recovery Coach
• Company Paid CEU Trainings w/ Education Days to Complete CEU's
• Free meals at Select Programs (when available)
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

About Us

High Point Treatment Center is excited to be part of the state’s expansion of behavioral health services in the Brockton area. The Community Behavioral Health Center (CBHC) located at the Brockton Meadowbrook Campus has opportunities for growth within the outpatient, community based, and Adult Crisis Stabilization programs. We are seeking enthusiastic change makers, who are looking to grow with the new services.

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Patient Access Coordinator Qualifications

• Bachelors degree in related field or equivalent experience
• Experience within a medical or behavioral health setting preferred

Patient Access Coordinator Duties & Responsibilities

• Respond to requests relative to outpatient admissions inquires
• Ability to coordinate psychiatric medication appointments with patients to meet prescription needs
• Coordination with staff to address concerns related to medication prior authorizations, urine drug screening and other outpatient related needs
• Enters all fields as available in the pre-admit screen and intake assessment
• Verifies eligibility and benefits with appropriate insurance carrier. Completes flow sheet for private/commercial insurance
• Obtain faxes in according with HPAO policy prior to admission
• Scan all necessary paperwork and distribute accordingly
• Schedules patient in bed management and monitors bed management for vacant beds as needed to support Central Intake team after-hours
• Make appropriate referrals to other agencies, when necessary
• Assist staff/patients in event of emergency
• Remain informed of current information concerning HPAO polices/procedures
• Notifies supervisor of any significant event and/or information which concerns the outpatient access team
• Maintain clean and orderly work environment
• Assists in orientation of new employees
• Ability to respond to TTY
• Manages after hours calls for all outpatient sites and appropriately responds to identified crises
• Completes preadmission screening and schedules clients for all outpatient sites with appropriate clinician
• Consults with Medical Director/COO of Outpatient/Practice Manager/designees with regards to concerns with referrals for admissions
• Utilize standard precautions at all times
• Demonstrates behaviors that recognize the rights of patients/clients as defined by the patient’s right
• Attend all unit, facility meeting and case conferences as director by Supervisor
• Attend mandatory training
• Other duties as assigned by identified supervisor(s)

Patient Access Coordinator Requirements

• Must present as courteous and professional at all times
• Possess good telephone manner
• Demonstrated flexibility and ability to perform multiple tasks
• Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion
• Knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO`s electronic medical records
• Must have the ability to work with others in cooperative and collaborative manner
• An understanding of the relationship between substance use and mental health issues and/or self-help programs
• An understanding of boundaries and ethics
• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations
• TB screening
• Certification in the HPAO approved de-escalation program
• CPR Certification