High Ride Cycle Studio Manager

OVERVIEW

We are seeking a highly organized and detail-oriented Studio Manager to join our team. As a Studio Manager, you will be responsible for overseeing the daily operations of our studio, ensuring smooth functioning and exceptional customer service. This is a key role that requires strong administrative skills, retail sales experience, and the ability to effectively manage a team.

RESPONSIBILITIES

• Manage all daily operations at High Ride
• Recruit, interview, train, manage, and nurture a team of Studio Assistants to enhance customer experiences and foster a vibrant community
• Serve as the welcoming face of High Ride, delivering exceptional customer service
• Utilize Mariana Tek for client check-ins, report generation, schedule updates, and membership and merchandise sales
• Execute opening and closing tasks, ensuring studio cleanliness
• Monitor sales performance and implement strategies to achieve sales targets
• Devise and implement sales and conversion strategies to boost utilization and retention
• Implement retention processes to pleasantly surprise and retain both new and existing members
• Develop and implement effective marketing strategies to promote the studio and increase customer base
• Establish community partnerships with local businesses and apartments for events, fostering brand love and community awareness
• Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Contribute to the High Ride community by riding classes, participating in in studio and out of studio events, and being an encouraging presence inside and outside of the studio

QUALIFICATIONS

• Excellent communication skills
• Excellent phone etiquette and customer service skills
• Strong organizational and multitasking abilities
• Proven experience in a managerial or supervisory role, preferably in a fitness or boutique studio setting.
• Leadership skills to motivate and manage a team
• Experience in sales and marketing preferably within the fitness industry to promote the studio and increase membership.
• Knowledge of grassroots, community outreach, and partnership strategies.
• Strong organizational abilities to manage studio schedule and studio operations efficiently.
• Ability to effectively recruit, train, and manage a team
• Attention to detail to ensure the cleanliness and maintenance of the studio space and equipment.

As a Studio Manager, you will have the opportunity to lead a dynamic team in a creative environment. We offer competitive compensation and benefits packages. If you are passionate about customer service, have strong organizational skills, and thrive in a fast-paced environment, we would love to hear from you.

Note: This is a paid position. Internship positions are not available.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Ability to Commute:

• Edgewater, CO 80214 (Required)

Work Location: In person