What are the responsibilities and job description for the Event Ambassador position at Highgate Hotels, LP?
| Requisition ID | 2023-41924 | Category | Catering and Convention Services | Job Location | US-MA-Boston | Property | Boston Park Plaza |
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
An unrivaled blend of warmth, authentic heritage, and contemporary sophistication attract travelers from around the world to Boston's most beloved hotel, the Boston Park Plaza. With the recent completion of a $100 million landmark transformation of all guest rooms, meeting space and public areas, guests quickly discover that this 1927 historic hotel is still classic, timeless, and always in-style. The hotel features 1,060 guest rooms (including 57 suites) plus onsite amenities. This historic and vibrant hotel is located in Boston's Back Bay neighborhood, just steps away from Boston Common and within walking distance of world-renowned Newbury Street, the Financial District, Faneuil Hall Marketplace, and a host of other famous historical Boston sites. Boston Park Plaza is a member of the Preferred Hotels and Resorts.
The Event Ambassador at Boston Park Plaza is responsible for elevating the level of event service by being a one call/one stop shop experience for our Clients. The purpose of the position is to provide convenience and efficiency by proactively trouble-shooting situations before they arise, and handling unforseen issues quickly and gracefully. The Event Ambassador acts as a liaison for the Convention Services and Catering Managers while they are planning for future conferences and during the execution of wide-range of flawless events. The Event Ambassador delivers exceptional service and provides additional assistance as requested in an attentive, courteous, and efficient manner.
- Remain visible to the Meeting Professional and their attendees
- Remain accessible in person and via cellphone/radio
- Continuously monitor and walk meeting/public spaces prior to, during, and after events
- Proactively search for areas of improvement
- Troubleshoot and resolve issues quickly
- Facilitate last minute changes/issues with operational departments
- Perform other duties as requested by management
- Answer telephone and email messages. Respond accordingly.
- Open and distribute mail.
- Maintain and stay abreast of the latest computer programs/innovations (as applicable).
- Filing of all pertinent correspondence in a timely manner.
- Type all correspondence pertaining to department.
- Maintain adequate inventory of office supplies.
- Responsible for the smooth operation of the office.
- Type and distribute meeting minutes.
- Maintain trace file as needed.
- Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only)
- Assist with daily operations of the Business Center as needed.
- Assist in copying/faxing/mailing.
- Greet guests/clients/employees when necessary.
- Attend meetings/training as required by management.
- Experience in a hotel or a related field preferred
- Computer knowledge/skills preferred
- Flexible and long hours sometimes required
- Must be able to stand/walk the majority of shift
- Events Ambassador
- Light to moderate work - exerting up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects as required
- Demonstrate a warm, friendly, professional demeanor at all times
- Possess and display strong communication skills; able to effectively listen to, understand, and respond to Guest/client questions or requests
- Be flexible with their schedule when required by business demand and/or required meetings and training
- Demonstrate ability to take initiative, including anticipating Guest/Client or operational needs
- Comply with all Hotel (Boston Park Plaza) and Corporate (Highgate Hotels) Standards and Regulations set forth, so as to encourage safe and efficient hotel operations
- At least 3 to 5 years of progressive experience in a hotel or related field preferred.
- College course work in related field helpful.
- Computer knowledge/skills required.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Highgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
