What are the responsibilities and job description for the In Room Dining Server position at Highgate?
Compensation Type
Hourly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .
Location
Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah’s Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly® bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend.
Overview
The In Room Dining Server is responsible for receiving orders, preparing orders and delivering items to guestrooms
in an attentive, courteous and efficient manner.
Responsibilities
Must be able to effectively communicate both verbally and written, with all level of employees and guests
in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling,
which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper
uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving
problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet
appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow
employees.
Prepare station in anticipation of the day’s business. Stock work areas with china, glassware, linen, coffee
pots, napkins and ensure that stock is clean and polished.
Check VIP list, and communicate orders to the kitchen and the next room service shift.
Set trays and tables according to established standards.
Deliver orders according to established standards.
Retrieve trays on a timely basis.
Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen.
Prepare and deliver amenities. Replenish as needed.
Call all guests before delivery of order.
Perform opening and closing duties according to established side work checklist.
Have a thorough knowledge of menus and current specials and up-sell items to guests.
Assist order taker in the answering of the telephone while maintaining the established standards.
Communicate guest needs to proper department.
Handle guest’s complaints and communicate to management.
Ensure overall guest satisfaction.
Qualifications
High School diploma or equivalent and/or experience in a hotel or related field preferred.
Physical Requirements
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or
constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift
Hourly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .
Location
Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah’s Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly® bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend.
Overview
The In Room Dining Server is responsible for receiving orders, preparing orders and delivering items to guestrooms
in an attentive, courteous and efficient manner.
Responsibilities
Must be able to effectively communicate both verbally and written, with all level of employees and guests
in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling,
which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper
uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving
problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet
appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow
employees.
Prepare station in anticipation of the day’s business. Stock work areas with china, glassware, linen, coffee
pots, napkins and ensure that stock is clean and polished.
Check VIP list, and communicate orders to the kitchen and the next room service shift.
Set trays and tables according to established standards.
Deliver orders according to established standards.
Retrieve trays on a timely basis.
Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen.
Prepare and deliver amenities. Replenish as needed.
Call all guests before delivery of order.
Perform opening and closing duties according to established side work checklist.
Have a thorough knowledge of menus and current specials and up-sell items to guests.
Assist order taker in the answering of the telephone while maintaining the established standards.
Communicate guest needs to proper department.
Handle guest’s complaints and communicate to management.
Ensure overall guest satisfaction.
Qualifications
High School diploma or equivalent and/or experience in a hotel or related field preferred.
Physical Requirements
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or
constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift
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