Supervisor Account Support

Description

I. GENERAL PURPOSE :

Leads a team of personnel responsible for timely and accurate client installation activities.

II. ESSENTIAL RESPONSIBILITIES :

1. Supervision and management of client installation activities for assigned team.

2. Lead or participate in projects related to the modification, enhancement, or introduction of client installation systems, software, or databases.

3. Perform personnel and administrative duties.

4. Facilitate problem solving related to client installation activity issues, working closely with Sales, Benefit, Underwriting and Enrollment departments.

5. Maintain procedures documentation, departmental shared sites and help text.

6. Other duties as assigned or requested.

III. QUALIFICATIONS :

Minimum

High School Diploma or GED

3 years of Client Onboarding experience

2 years in a Lead position or prior supervisory experience

Preferred

Bachelor’s degree

Knowledge, Skills and Abilities

• Solid working knowledge of United Concordia systems- Group and Subscriber database, PICS (commission system), TIGAR (billing system), GADCC, STAR, EERTS, GEMUS, other related systems and software.
• Strong PC based skills, particularly Microsoft Excel, Work and Access.

IV. SCOPE OF RESPONSIBILITY :

Does this role supervise / manage other employees? Yes

If yes, indicate the number of direct reports : 15-20

V. WORK ENVIRONMENT :

Is Travel Required? Yes

Pay Range Minimum : $43,300.00

$43,300.00

Pay Range Maximum : $77,800.00

$77,800.00

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation / gender identity or any other category protected by applicable federal, state or local law.

Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation / gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Gender Identity ()

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