Reservation clerk

Description

The Guest Service Representative / Reservations Clerk at Danforth Bay Camping & RV Resort is responsible for welcoming guests, receiving, fulfilling, and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the park with a level of service that meets or exceeds guest expectations.

The GSR is also responsible for keeping the reservations area clean and welcoming.

Responsibilities :

• Providing Exceptional Customer Service ensuring the quality of standard is met.
• Checking guests in and out
• Handling guest inquiries and complaints.
• Provide guests with information about the park amenities, activities, and local attractions.
• Monitor bookings, process reservations, cancellations, and modifications using a reservation system.
• Maintains open communication with all departments to fulfil guest and company needs in a timely fashion.
• Assist with park store and other operational tasks as needed.
• Supporting the daily operations of the park
• Reports to Office Manager / Team Leads

Position Requirements

Qualifications :

• Proficient computer skills, including Word, Excel, and PowerPoint.
• Must have a valid driver’s license.
• Education : Must have a high school diploma, GED or working towards one of the two.
• Reach / squat / bend / lift / carry / push / pull lift up to 25 lbs.
• Must be able to stand for prolonged periods of time.
• Must be able to work a flexible work schedule including evenings, weekends, and holidays.
• Dependable and adheres to scheduled shifts.
• Problem solving skills, excellent communication skills and customer service skills required with staff and guests.
• Strong attention to detail, speed, and accuracy.
• Ability to maintain guest and employee confidentiality.
• Strong work ethic, commitment, and positive attitude.
• Ability to work independently and as part of a team.
• Strong organizational skills.
• Math aptitude and cash handling ability.
• Proof of eligibility to work in the United States.

Full-Time / Part-Time Part-Time

Last updated : 2024-06-20