Customer Service Representative - Commercial

Summary:

Working closely with the Assistant Commercial Property Manager and VP Commercial & SFH Property Manager, the Redding Property Customer Service Representative – Commercial is responsible for the management of commercial real estate properties managed by the Company. The Redding Property Customer Service Representative – Commercial primarily assists with all aspects of day-to-day operations of the properties, tenant relations, maintenance and repair, security, janitorial services, landscaping, etc.

Essential Functions:

Commercial

• Create work orders as required.
• Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations.
• Maintains building systems by contracting for maintenance services; supervising repairs.
• Provides constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance.
• Conducts periodic inspections of properties and tenant spaces to ensure compliance with leases and the proper upkeep of the property.
• Prepares daily/weekly/monthly reports as required (inventory, vacant apartment status, month end, delinquent rent and timesheets).
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Demonstrates ability to understand financial goals and operate properties in the best interests of the owners.
• Represents the Company in a professional manner at all the times.
• Prepares and implements procedures and systems within Company guidelines to ensure orderly, efficient workflow.
• Complies with all applicable state, federal, and local laws related to the responsibilities of the position, including landlord-tenant laws.
• Participate in the rotation of the after-hours emergency phone line.
• Regular attendance.
• Travel as required.
• Any other duties assigned.

Other Functions:

• Enforces Company policies and safety procedures.
• Regularly updates job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations.

Mental and Physical Demands:

• Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills; may occasionally deal with distraught or difficult individuals.
• Requires ability to maintain absolute confidentiality of information received.
• Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.

Supervisory Responsibilities:

• None

Desired Core Competencies/Qualifications:

• Commitment to the Company’s mission.
• High school diploma or GED. Additional education and/or training is preferred.
• Proficient in use of Microsoft Office (Excel, Word, PowerPoint).

• Excellent verbal and written communication skills.
• Self-motivated with strong organizational, multi-tasking, planning, and follow up skills.
• Ability to work independently as well as in a team environment.
• Ability to present self in a professional manner and represent the Company image.
• Demonstrated leadership and project success are expected.
• Ability to work in fast paced environment.

• Ability to establish and maintain effective relationships with co-workers, administrative team, and the public.
• Self-motivated, punctual, detail oriented, and able to work independently.
• Must have excellent organizational and interpersonal skills.
• Knowledge of property management.