What are the responsibilities and job description for the ServiceNow Developer/Admin position at HII?
Date: Jul 7, 2023
Location: Aberdeen Proving Ground, MD, District of Columbia, United States
Company: HII's Mission Technologies division
Requisition Number: 15433
Required Travel: 0 - 10%
Employment Type: Full Time/Salaried/Exempt
Hours Per Week: 40
Anticipated Salary Range: $127,611.00 - $150,000.00
Security Clearance: None
Level of Experience: Senior
Summary
HII Mission Technologies is currently seeking a ServiceNow Developer/Administrator to support our client, the Administrative Office of the U.S. Courts.
This position can be worked 100% remotely.
What you will do
- Install ServiceNow instance core setup, configuration, and customizations
- Contribute to roadmap and strategy presentations that align to organizational goals and resources
- Participate in the full SDLC requirements gathering, analysis, design, coding, testing, training, and operational support using agile methodologies
- Work with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow, propose resolution and design suggestions, and update workflow tasks and approvals for automated processes
- Design, develop and deliver solutions to enhance IT service requests in Service Request Management module by developing JavaScript programs and workflows
- Demonstrate working knowledge in Java Scripting and web technologies (JavaScript, XML, HTML, AJAX, CSS, HTTP)
- Provide timely support in designing, developing, and implementing ServiceNow Platform and any performance issues reported
- Design and configure IT, Customer, and Employee workflows for multiple type of changes as per the Change Advisory Board requirements as part of the Change Management modules
- Configure email notifications and alerts to notify users about specific activities in the system
- Develop probes and sensors to update the CMDB through ServiceNow Discovery
- Develop User Interfaces - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages, and other UI elements for ServiceNow modules
- Perform environmental promotional activities from development to stage and test
- Create monthly metric reports for IT management teams for monitoring the performance of various support teams and assist with scheduling data exports to application owners
- Manage data within ServiceNow tables, CMDB import sets, Discovery tools, Users, Groups, and roles
- Suggest best practices of ServiceNow and ITIL processes across various business groups
- Automate maintenance of the service catalog and Request Workflow design and configuration
What you must have
- 15 years relevant experience with Bachelors in related field; 13 years relevant experience with Masters in related field; or High School Diploma or equivalent and 19 years relevant experience.
- Experience with the following:
- ITSM Tools: ServiceNow (ITSM) Development & Implementation
- Scripting: JavaScript, jQuery
- Languages: Java, HTML
- Database: DB2, Oracle, MYSQL
Bonus points for
- Masters degree with 12 years generalized experience and 9 years specialized experience (or additional experience in lieu of degree)
- Project Management Professional (PMP)
- Information Technology Infrastructure Library (ITIL v4 or v3 foundations)
- Certified Implementation Specialist (CIS) - ServiceNow
HII’s Mission Technologies division develops integrated solutions that enable today’s connected, all-domain force. Capabilities include C5ISR systems and operations; the application of AI and machine learning to battlefield decisions; defensive and offensive cyberspace strategies and EW; unmanned, autonomous systems; LVC solutions; platform modernization; and critical nuclear operations. Together, HII's domain expertise and advanced technologies support mission partners anywhere around the globe. For more information, visit tsd.huntingtoningalls.com.
HII is a global engineering and defense technologies provider. With a 135-year history of trusted partnerships in advancing U.S. national security, HII delivers critical capabilities ranging from the most powerful and survivable naval ships ever built, to unmanned systems, ISR and AI/ML analytics. HII leads the industry in mission-driven solutions that support and enable a networked, all-domain force. Headquartered in Virginia, HII’s skilled workforce is 44,000 strong.
Working at HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; onsite health, vision and dental at some locations; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships.
HII is committed to cultivating an inclusive company culture to promote collaboration and enhance creativity by hiring a diverse work force. HII is an Equal Opportunity/Vets and Disabled Employer. U.S. Citizenship may be required for certain positions.
Salary : $127,611 - $150,000
