What are the responsibilities and job description for the Administrative Specialist position at Hilb Group?
Overview
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Administrative Specialist to join our team. This position will report to our agency located in Reese, MI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.
Responsibilities:
- You are the first contact anyone will make in our business whether they call or walk into our office.
- You are our "Director of First Impressions" and as such should be a professionally dressed, well.
- spoken, empathetic person who enjoys working with people to help them through their problems.
- Operate digital, multi-line phone system, distributing work to various departments as required. Assist Account Managers and producers to process telephone service requests, including but not limited to policy endorsements, cancellations, billing, and identification card issuance.
- Thoroughly and accurately document agency management system as required.
- Maintain thorough knowledge of agency procedures.
- Process all incoming and outgoing mail.
- Review insurance company communications daily.
- Review account renewals and endorsements (download and paper) for accuracy.
- Aid customers regarding billing transactions/issues.
- Aid customers reporting claims.
- Provide administrative support as requested by management, producers and other staff members.
- Use interpersonal communication skills to engage and develop relationships with Owen Moore Insurance Agency clients and carrier underwriters.
- Actively listen and identify client needs or requests/concerns that are related to their insurance needs.
- Interface with customers via telephone, written correspondence, fax and electronic mail to respond to inquiries and answer insurance related questions.
- Maintain confidentiality of all information related to clients, employees and carriers.
Qualifications:
- Two-year college degree in related field or equivalent experience preferred.
- Proven customer service skills.
- Excellent phone skills, organizational skills, computer and keyboarding skills, knowledge of word processing with Microsoft Windows and Office experience.
- Ability to work within a team environment.
- Ability to self-direct the completion of job duties.
- Previous experience using agency management system preferred but not required.
Benefits:
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HAS plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
