What are the responsibilities and job description for the Commercial Account Manager position at Hilb Group?
Overview
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Account Manager to join our team. This position will report to our agency located in Fort Lauderdale, FL. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.
Responsibilities:
- Handles traditional account service activity including renewals, endorsements, claims management and coordinating all services, answering all questions, and resolving problems, which may arise.
- Maintains knowledge of available insurance products and carriers, differentiating factors and preferences, utilizing this knowledge to negotiate policies and provide comprehensive coverage.
- Determines appropriate client service offerings and opportunities for new and existing clients with proactive communication and critical reasoning skills.
- Negotiates and secures the most appropriate carrier coverage for new and renewal business while negotiating cost of coverage.
- Ensures all terms and conditions of the insurance policies are properly prepared, providing all coverage presented to the client in our proposal.
- Creates coverage opportunities with clients, considering the clients unique needs.
- Maintains proactive partnership with Commercial Advisors by keeping them informed regarding client accounts and provides client knowledge to facilitate new opportunity.
- Leverages excellent communication skills with Team Members, Clients, Underwriters, and other company interests.
- Willingness to promote yourself, the company, and our customer service brand as an opportunity for growth with our current clients and other outside opportunities.
- Maintains strict workflow guidelines in recording and maintaining customer records.
Qualifications:
- Habitational/Condominium Experience Preferred
- Maintains a record of excellent client service and account management.
- Experience in Microsoft Suite Products including Word, Excel, and Outlook.
- Displays natural ability for independent decision-making and role ownership.
- Willingness to maintain continual education.
- Associate degree or higher, preferred.
- Candidate holds or is working toward industry designations, CIC/CISR, preferred.
Benefits:
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
