Administrative specialist

At Hill Country Mental Health and Developmental Disabilities Center our vision is to empower people, foster hope, support choice, and celebrate success.

HILL COUNTRY MHDD CENTERS IS OFFERING A $2,000 SIGN ON BONUS FOR ALL FULL-TIME, NEW HIRE EMPLOYEES

Caring People Dedicated to Quality Service"

Help us help others :

You will get to :

• Physical coverage of reception area and telephones
• Providing excellent customer services to individuals in person, on the phone, and by email
• Coverage of reception area, answering main clinic phone, returning voicemail, and relaying messages
• Verification of insurance coverage and any changes in demographic and financial information
• Schedule appointments on a rotating prescriber schedule, update individuals on cancelled appts in a timely manner, schedule follow-up services per prescriber’s recommendation
• Check individuals in utilizing EHR
• Run daily report of appts and communicate with providers about changes-cancellations, last minute scheduled appts
• Accept payment for services, deposit cash / check payments
• Fax outgoing information, scan incoming documents into chart
• Submit purchase orders, payment requisitions, and invoices for processing
• Maintain assigned areas, ensuring all areas are person-centered and trauma-informed
• Coordinate individual walk-in services, intake and crisis services, demographic / financial information, PAP applications
• Manage time to support time-sensitive nature of documents / services / scheduling
• Maintain cross-training in PAP services, demographic / financial services, and other administrative duties as assigned by the Clinic Director
• Maintain cleanliness and organization of front waiting area
• Knowledge and understanding of clinic operations and services to answer all client questions timely and competently
• Accept intake paperwork, prepare new chart number, contact financial specialist to conduct financial and communicate with intake coordinator
• Cash Drawer fund custodian.
• Maintain clinic scan folder.
• Document messages into the Electronic Health Record as appropriate.
• Data Entry.
• Protect the confidentiality of individuals and their records by complying with Hill Country MHDDC patient confidentiality and HIPAA policies and procedures.
• Interact positively and in cooperation with other members of the organization and team, including active participation in supervision activities, team meetings, continuing education, etc.

Working independently requesting assistance from supervisor as needed.

Last updated : 2024-04-04