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Guest Service Agent

Hilton Albany
Albany, NY Full Time
POSTED ON 8/11/2024

Responsibilities

  • Manage accommodation reservations from visitors and take the details of all arriving guests including payment information.
  • Provide information to guests about the procedures, policies, and facilities of the hotel.
  • Maintain all guest reservations in accordance with credit card security requirements.
  • Respond to guest’s requests

Qualifications

  • 2 years of customer service preferred
  • High school diploma or equivalent
  • Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
  • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
  • Must display very good organization and time management skills
  • Must be able to walk and climb/descend stairs approximately 20% of the time
  • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
  • Must be able to regularly lift and carry up to 20 pounds without assistance
  • To always maintain a high standard of personal hygiene and appearance

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Estimate Salary for Guest Service Agent in Albany, NY
$31,630 (Medium)
$28,424 (25th)
$37,630 (75th)
For Employer
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