Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Stewarding Manager is responsible for the stewarding staff, kitchen sanitation and safety and guest service.  Supervises the cleaning and sanitizing of all areas of the kitchen (other necessary parts of the hotel; inclusive of the employee cafeteria) and operation of the dish washing machine in safe and efficient manner; in compliance with policies and procedures, brand standards, and all federal, state and local regulations. 

Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting.  Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner where interaction may occur.

Essential Functions

• Supervise the stewarding staff.  Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.  Evaluate the staff’s job performance and coach and counsel as necessary.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs including orientation, safety, fire, food handling and blood-borne pathogen.  Ensure staff compliance with internal controls, policies, procedures, standards and regulations
• Perform and supervise the staff’s compliance with proper and safe kitchen cleaning for both the main and restaurant kitchens.  Monitor, maintain and control maintenance/sanitation of the kitchen and equipment.  Supervise adherence to all safety protocols including correct storage, usage and inventory of clean supplies.
• Ensure that the Associate cafeteria is maintained, cleaned and kept in an orderly fashion.   
• Manage employee staffing and hiring, as well as weekly schedules.
• Ensure hotel maintains the proper inventory levels of all kitchen supplies to include china, glassware and silverware.  Complete monthly inventories.
• Work with Associates and Team Members to prevent breakage/loss of all supplies and equipment.
• Ensure maintenance problems are promptly reported to Engineering through proper channels.
• Order supplies and maintain accurate inventory as assigned.  
• Respond to guest requests, concerns and problems to ensure guest satisfaction. 
• Train stewarding employees to maximize productivity.
• Promote and maintain effective communication between all areas within the kitchen.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Comply with policies and procedures.  Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• High school education/GED
• Two or more years of related experience
• Familiarity with hospitality industry practices preferred

Skills and Abilities

• Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures. 
• Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance. 
• Knowledge of kitchen sanitation and proper use of equipment and supplies. 
• Ability to timely compile facts/figures, identify, investigate and resolve matters. 
• Attention to details, good organizational skills and efficient time management. 
• Ability to follow an appropriate course of action based on policies and procedures. 
• Ability to operate a computer, phone and other office equipment.
• Display consistent professional leadership with effective listening and communication skills. 
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities. 
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

Physical work is a primary part of job.  Work is normally performed in an interior hotel environment with equipment and machines.  The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.  The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.  Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 100 lbs.  While performing job duties, the associate is required to speak, listen and write.  The job requires close vision with or without corrective lenses. 

Notice

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.

This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Our Perks

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

Who we are

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.  WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.  

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction.  Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.  

Find out more about us on our website or click here to visit our Linkedin page!

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.