What are the responsibilities and job description for the Assistant General Manager position at Hilton Dedham?
Come be part of a team that loves to work, loves it fellow employees and loves its guest. No day is easy in the hotel industry; however, it is all about being a team, pitching in together, having fun and making sure our guests are happy.
- Assisting the Operational and Financial Management of the Property
- Ensures that all brand standards are being maintained in each area of the property.
- Ensures all team members meet or exceed all brand requirements.
- Oversees the operation of all property departments.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Ensures a viable key control program is in place.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and
ordering procedures, end of period, banking procedures - Complies with all corporate accounting procedures.
- Performs required annual Quality audit with GM and RD.
- Supporting the Management and Development of Departmental Teams
- Stays readily available/approachable for all employees.
- Extends professionalism and courtesy to employees at all times.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing
levels are appropriate to exceed guest expectations. - Sets clear performance expectations with the General Manager.
- Assists team supervisors with constructive coaching and counseling.
- Solicits feedback for continuous improvement.
- Managing the Guest Experience
- Extends professionalism and courtesy to guests at all times.
- Motivates and encourages staff to solve guest and employee related concerns.
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.3
- Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
- Conducting Human Resource Activities
- Ensures orientations for new team members are thorough and completed in a timely fashion.
- Takes proactive approaches when dealing with employee concerns.
- Ensures property hiring practices comply with I-9, ADA and EEO requirements and strives for a culturally diverse workplace.
- Performs other duties as assigned and needed.
MANAGEMENT COMPETENCIES - Leadership Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the
reasons for change and how it impacts the workplace. - Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
- Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values
- Managing Execution - Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of
common goals while fostering cohesion and collaboration among team members. - Driving for Results - Sets high standards of performance for self-and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self-and/or others; prioritizes and arranges work requirements for self-and/or others to accomplish goals and ensure work is completed.
- Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity
to contribute to their full potential.
Generating Talent and Organizational Capability - Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
- Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
- Learning and Applying Professional Expertise
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
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