Housekeeper

Full Job Description

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish etc.
• Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
• Handle and store chemicals in line with hotel regulations and any local legislative requirements
• Greet and acknowledge guests
• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures
• Report to supervisor needed repairs or unsafe conditions
• Follow established safety procedures at all times. Immediately report any health or safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• Respond to guest complaints, special requests and take action to ensure guest satisfaction
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
• Report, turn-in, and/or log all lost and found items according to established procedures
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Help in Laundry area when necessary: sorting, washing, drying, folding, and stocking linen in storage room closets.
• May regularly assist with deep cleaning projects
• May assist with other duties as assigned

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and ability to push/pull medium to large objects
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• Able to work alone as well as being a team member
• Must be available to work weekends (Saturday and Sunday)