PM Loss Prevention Officer

The Hilton DFW Lakes is looking for a PM Loss Prevention Officer to join the team!
The Loss Prevention Officer monitors and patrols assigned areas to provide a safe environment for guests and employees. Minimize opportunities for loss or damage. Acts to deter any agent or element from jeopardizing people or property in or about the hotel's facilities.

Essential Requirements:

• Maintain complete awareness of:
  a) Scheduled group activities Hotel facilities and services.
  b) Hours of operation.
  c) Facility layout.
  d) Fire and emergency plans.
  e) Departmental rules of conduct.
  f) TABC laws and regulations.
• Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift officer.
• Issue keys to designated hotel personnel. Maintain accurate records and insure the safekeeping of such in accordance to hotel procedures.
• Ensure all non-hotel personnel arriving at employee entrance are properly identified and their purpose for being on property verified.
• Inspect employee packages, purses, bags, etc. as employees enter or leave the property as designated by hotel policy.
• Provide escorts for employees as needed on the PM shift, or in special circumstances as needed.
• Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards.
• Handle deliveries received during non-business hours.
• Work with outside agencies (i.e., police) cooperatively.
• Coordinate emergency situations as specified in the safety manual.
• Contact the Director of Loss Prevention immediately for emergency situations. Contact the Director of HR in any instances involving employees.
• Investigate duress alarms and comply with respective procedures.
• Patrol the property, checking all designated points and document all actions, taken in accordance with departmental standards.
• Resolve safety hazard and emergency medical situations.
• Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
• Challenge suspicious persons on hotel property in accordance with departmental procedures.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports in accordance with departmental procedures.
• Respond to the scene of guest/employee accident promptly; administer first aid/C.P.R. in accordance to guidelines and comply with all departmental procedures; communicate specified information to E.M.S./medical personnel as required.
• Comply with state regulations and hotel guidelines for handling intoxicated guests.
• Coordinate towing of vehicles as specified in department procedures.
• Report to scenes of vehicles accidents/thefts and document specified information, following department procedures.
• Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms following hotel policy and procedures.
• Document, organize and store all lost and found items given to Security, document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.
• Comply with guest requests for storing and safekeeping of their valuables and follow procedures.
• Patrol property in company vehicle and address safety concerns.
• Maintain confidentiality of all Security and hotel reports/documents. No information is to be released to outside individuals or agencies.
• Promote positive relations with guests and employees alike.
• Communicate with designated hotel personnel in accordance with hotel standards.
• Monitor and handle guest complaints.
• Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.
• Prepare work orders for maintenance repairs and submit to Engineering.
• Complete designated reports on all incidents immediately to the Director of Loss Prevention for distribution to Executive Committee. Document all pertinent information in the log book daily.
• Complete all paperwork and closing duties before leaving, Review hotel status and any follow-up actions with on-coming Security Officer.
• Provide interdepartmental assistance upon request to ensure optimum service to guests.
• Conduct employee locker audits as assigned.
• Provide security service for meetings and group functions as assigned.
• Manufacture new RFD key cards as necessary.
• Conduct lock interrogations.
• Operate CCTV system
• Operate fire system
• Report to Travelers all Workers Comp accidents
• Other duties may be assigned

Qualifications:

• 1 year previous Loss Prevention experience
• High School diploma or general education degree (GED)
• Must be computer literate, familiar with Word and Excel programs.
• Ability to communicate in a second language, preferably Spanish.
• Prior guest relations experience.
• Knowledge of Workers Compensation laws.
• Knowledge of local laws, investigative methods and fire safety.
• Valid certification in C.P.R. and first aid.
• Certification in TABC

• Paid holidays & paid sick time!
• Vacation time off!
• Education program - if you are looking for a career in Hospitality, you can take advantage of our tuition reimbursement program!
• Medical, Dental, Vision insurance - you may participate in our health benefits after 30 days of employment with us!
• 401(k) Retirement Plan - plan your retirement with our generous company match! (terms and conditions apply)
• Hotel Travel Discounts!
• Daily Pay - control when you get paid! Voluntary benefit that let's you access your pay the same day!