What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Hilton Garden Inn BWI?
We are looking for a Front Desk Clerk/Night Auditor to join our team. The successful candidate will be responsible for providing excellent customer service, checking guests in and out of the hotel, and ensuring the hotel's front desk operations run smoothly. The ideal candidate will have experience in a similar role, be highly organized and have excellent communication skills. This is a great opportunity for someone who is looking to gain experience in the hospitality industry.
Responsibilities:
- Greet customers and answer inquiries in a professional manner.
- Handle customer complaints in a courteous and efficient manner.
- Maintain an accurate record of all transactions.
- Perform daily audit procedures to ensure accuracy of guest accounts.
- Provide information about the hotel, local attractions, and services.
- Maintain a clean and orderly front desk area.
- Ensure that all guests are checked in and out in a timely manner.
- Ensure that all cash transactions are properly documented.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekend availability
Ability to commute/relocate:
- Linthicum Heights, MD 21090: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience (Preferred)
Work Location: In person
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