What are the responsibilities and job description for the Housekeeping Supervisor position at Hilton Garden Inn & Home2 Suites by Hilton - Tempe?
The Housekeeping Supervisor is responsible for efficient operations of the entire housekeeping department; this includes supervising the entire housekeeping staff, and providing coaching, counseling and training.
What you will be doing
The Housekeeping Supervisor is focused and responsible for the following:
- Assess inventory of stock rooms, carts and designated inventories
- Inspect rooms for cleanliness to pass Quality Assurance Inspections and provide feedback and training to staff.
- Establish scheduling and planning daily work assignments in accordance with budget guidelines.
- Coordinate with the Front Office to ensure hotel is achieving high levels of guest satisfaction.
- Responsible for the overseeing of the entire staffing process for all positions in the department; including training and ensuring policies and procedures are followed at all times.
- Interact with all employees in the Housekeeping & Laundry Department and evaluate, train, coach, counsel, and provide leadership support.
- Perform Room Attendant/House Attendant duties as needed or as assigned.
- Communicate and coordinate with Engineering & General Manager to ensure efficient maintenance and repair of items related to guest rooms and public areas, as needed.
- Assists others as needed and special projects, as necessary.
Requirements
- High School Degree or Equivalent.
- Previous 2 years of housekeeping experience required.
- Previous supervisory responsibility preferred.
- Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
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