Director of Housekeeping

The brand new, Hilton Garden Inn/Homewood Suites Easton is currently hiring for a Director of Housekeeping. This position leads all areas of housekeeping including; room attendants, lobby attendants, laundry, inspectors and housemen.

The HGI/Homewood Suites Easton is a 250-room, full-service hotel with over 10,000 square feet of meeting space.

Essential Duties & Responsibilities

• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
• Implements and manages inventory processes through the assistance of the Housekeeping Supervisors
• Drives, reviews and ensures proper completion of and alignment to the work order process
• Reviewing and action planning related to GSS Scores and guest comments, as well as follow up and resolution
• Financial strategy to manage budget and labor, operating expense forecasts
• Leads and mentors direct staff and Housekeeping employees, including:
• Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained
• Trains new members and ensures continued training and development of current staff
• Manages and drives training and development of inspector
• Communicates regularly with Housekeeping staff, setting expectations and alignment to provides regular feedback through inspections and daily stand-up meetings
• Ensures compliance and timely completion of the performance appraisal process; identifies key talent and plans for development
• Ensures guest requests of the Housekeeping department are handled in a professional and timely manner
• Continuously raises the bar for Housekeeping guest service focus
• Actively participates in banquet set-up
• Addresses and resolves any guest concerns as needed to ensure guest satisfaction
• Ensures daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced
• Conducts and monitors Hazard Communications Programs twice yearly
• Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons

Required Qualifications & Skills

• High School diploma or equivalent experience
• Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position
• Demonstrated knowledge and experience in labor management scheduling
• Demonstrated ability to lead diverse teams
• Demonstrated analytical, planning, and change implementation abilities
• Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building
• Demonstrated ability to effectively resolve conflict
• Ability to work flexible schedule including nights, weekends, and/or Holidays as needed
• The ability to speak and write in Spanish.

Desired Qualifications & Traits

• Experience in Housekeeping, preferably at a resort or large hotel
• Bachelor's degree or experience
• Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges
• Inspires and motivates team members to work together and achieve success beyond expectations
• Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work task

Physical Requirements

• Ability to lift 30 lbs.
• Ability to stand/walk for long periods of time
• Ability to bend, stretch and twist
• Capable of tolerating exposure to cleaning chemicals

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• Day shift

Work Location: In person