What are the responsibilities and job description for the Hotel Houseperson position at Hilton Garden Inn Rockford?
Hilton Garden Inn Rockford
We're searching for a houseperson with exceptional people skills who is enthusiastic and courteous to make sure our hotel guests have a wonderful stay. We require a multi-talented person capable of handling a wide range of duties. Responsibilities for this position include keeping hotel public areas clean such as hallways, meeting rooms, and lobbies. Additionally, you will help deliver guest-requested items such as amenities, rollaway beds, cribs, bedding, and performing any specially assigned tasks by housekeeping managers. Our ideal applicant has at least one year of housekeeping or houseperson experience, as well as a strong commitment to providing outstanding customer service. Please apply right away if this sounds like a great opportunity!
Responsibilities
- Begin each shift by visiting assigned floors and collect trash, dirty linen, and other materials as instructed by management
- Retrieve clean linens from housekeeping storage facilities and distribute them to each floor
- Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Clean and maintain guest rooms, hallways, furnishings, flooring, lobby, and other work areas
- Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens
Qualifications
- Experience with a variety of cleaning products and techniques
- Solid work ethic and excellent organizational, time management, and communication skills
- 1 year experience as a houseperson or housekeeper strongly desired
- This role requires a strong emphasis on putting the guest first and providing exceptional customer service
- High school diploma, GED, or equivalent
About Hilton Garden Inn Rockford
Hilton was recently voted the #2 place to work! We love to have professional fun and find ways to make our guests' experiences exceed expectations. We like to work within our community whenever possible. Great travel benefits and cross-training opportunities.
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