What are the responsibilities and job description for the Hilton Front Office Manager position at Hilton Garden Inn St Augustine Historic?
Brand new Hilton Garden Inn opening soon! We are looking for an exceptional leader for our front desk. Hours will vary depending on flexible scheduling. Hilton hotel front desk experience mandatory. Our preferred leader will be organized, friendly and able to cover a variety of shifts including when there are callouts.
Expectations of you include but are not limited to: Excellent customer service, follow-up and follow through, ability to handle tough situations with poise and class, cash handling, multi-tasking, computer skills and especially problem solving in high pressure situations, build a team that meets company and guest expectations. Must be able to demonstrate leadership experience and results. Must be able to enforce company guidelines and expectations. Uphold values and demonstrate fairness while correcting employee actions as a mentor. Able to recognize and act on new business leads. Excellent oral and written communications skills mandatory. We expect you to have reliable transportation, flexible schedule, a criminal free background and be able to pass a drug test when requested. Must be able to meet hotel and guest expectations with a welcoming, friendly demeanor.
OnQ certification mandatory. Working knowledge of M3 and Hilton standards highly desired but not mandatory.
Must be able to stand for extended periods of time and be flexible in shifts. Shifts will vary depending on the needs of the hotel and other staffing requests. The preferred hire will be able to rotate through all front desk shifts including night audit but will primarily work afternoon/evening.
$250 sign on bonus paid after 90 days.
Equal opportunity employer. We offer PTO/sick time, vacation, health insurance, employee discounts.
Must be able to pass a background check. Must possess valid driver license; cannot rely on public transportation.
Please do not respond without a work history or resume attached. We will contact you when ready.
Job Type: Full-time
Pay: $38,000.00 - $42,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekend availability
Supplemental Pay:
- Signing bonus
Ability to commute/relocate:
- Saint Augustine, FL 32084: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many years experience do you have with OnQ? When is the last time you used it?
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location