Executive Housekeeper

Executive Housekeeper | Hilton Garden Inn Wausau

The Executive Housekeeper reports to the General Manager and serve as a key member of the Hilton Garden Inn management team, responsible for all Housekeeping and Laundry Operations.

Responsibilities

• Manage daily housekeeping and laundry operations, overseeing all housekeeping staff and preparing assignment sheets to ensure the cleanliness, service and product quality standards of guestrooms, public spaces, restrooms, offices, and conference area.
• Provide strong leadership and be readily accessible to staff. Support a highly motivated and trained staff that continually strives for excellence in service and cleanliness. Have monthly staff meetings with entire housekeeping team to communicate, update and listen to staff concerns or input.
• Respond to and follow through on guest requests, concerns and problems. Ensure that excellent guest service is consistently delivered by the Housekeeping team.
• Maintain or exceed standards of cleanliness and a consistently positive guest in line with Ghidorzi Hotel Group and Hilton Garden Inn brand standards.
• Check the unoccupied rooms to ensure that they are guest ready. Report all discrepancies to General Manager.
• Record lost and found articles and secure them in the proper area.
• Check rooms with “Do Not Disturb” signs multiple times during the day. If DND sign is still on the door after 2 p.m., ensure that the “we attempted to service your room card” is placed on the DND sign.
• Conduct public area inspections as well as room inspections to evaluate the physical condition of the hotel and recommend any repairs, painting and furnishing upgrades necessary.
• Establish and maintain a regularly scheduled deep cleaning program for guest rooms.
• Conduct training and coaching sessions on chemical and equipment usage and departmental policies.
• Manage the interviewing, scheduling, training, development, empowerment, coaching and counseling of staff.
• Conduct performance and salary reviews and recommend discipline and termination of staff when
• necessary.
• Prepare staff work schedules based on present and anticipated occupancy levels.
• Consistently monitor and control all labor cost, achieving targeted payroll and productivity.
• Monitor daily timecards, edit and prepare payroll to include extra earnings.
• Manage operating expenses to minimize costs while still maintaining excellent guest service. Responsible for preparing and developing budget, forecasting and financial planning of the department.
• Monitor the administrative functions of the office to ensure accurate record keeping throughout the department. Maintaining inventories of amenities, chemicals and other supplies to ensure items are in stock and reordered in a timely manner.
• Supervise and conduct daily detailed inspection of guest rooms and back of the house. Ensure compliance with hotel’s standard of excellence, health, sanitation standards and regulations, to achieve a high level of cleanliness and guest satisfaction.
• Refer and follow up on maintenance issues with Maintenance Engineer to protect hotel assets, ensuring a safe, accident free environment for guests and employees.
• Recommend to the General Manager operational efficiencies and innovations to improve service and quality assurance.
• Perform other functions as required and directed.

Qualifications

• Minimum education of a High School Diploma or equivalent.
• Certified Executive Housekeeper (CEH), preferred but not required.
• Minimum of five years management experience with at least three years housekeeping management experience.
• Ability and willingness to work on holidays and weekends.
• Working knowledge of federal, state and local laws governing EEOC rights, occupational safety and health, wage and hour issues, and labor relations. (e.g. Equal pay Act). Must be able to analyze relevant data.
• Knowledgeable of Housekeeping Operations, and ability to work under stress and deadlines.
• Must be able to communicate instructions effectively to staff and creates a safe and comfortable environment. Must balance constructive criticism with positive feedback.
• Must be able to understand, speak, read and write Basic English; read and comprehend simple instructions; and effectively present information to customers, clients and other employees within the organization.
• Ability to push, pull, carry and lift 50 pounds on a regular basis throughout the shift. Moving furniture, frequent walking, standing, bending and stair climbing are also regular requirements of the job.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Retirement plan

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Tips

Experience:

• Cleaning: 1 year (Preferred)

Work Location: One location