What are the responsibilities and job description for the Evening Server position at Hilton Garden Inn?
Embark on an exciting journey in the hospitality industry at Brookfield Hilton Garden Inn, now hiring a Evening Server!
** Starting wage for this position is $11.00 per hour plus gratuity but final wage will be based on experience**
We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.
Core Benefits:
Core Benefits:
- Paid Sick Time
- Paid time off and anniversary day off with pay
- Paid volunteer hours → Earn money for community service!
- Flexible schedules
Team Member Travel Perks:
- Worldwide Marriott and/or Hilton hotel stays starting at forty-nine dollars per night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels
Professional Development:
- Dedicated training and development with opportunities for growth
- 42% of our supervisory/management roles in 2022 were filled internally through team member promotions!
- Educational and professional certification assistance
Health and Wellness:
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program
Financial:
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay
- Catch Of The Day Program → Earn money for helping other team members and guests!
- Everyone Sells → Earn money for bringing in business to our properties!
- Referral program for team members
How do I make an impact on my team?
Our friendly and attentive Evening Server helps provide exceptional guest service and customer care in our restaurant and/or during event functions hosted by the property.
- Greet every guest with a friendly smile and welcoming attitude
- Take dining room and room service orders; communicating them to the kitchen through the point-of-sale system; follow-up directly with cooks as needed
- Check in frequently with guests to ensure all needs and expectations are being met
- Prepare checks and post payments using the point-of-sale system
- Remove dishware from tables/counters during the dining experience as well as at the end; take them to the kitchen for washing
- Clean and sanitize the service and guest areas of the restaurant as needed
- Deliver room service orders as needed, following up with guests via phone call 10-15 minutes after delivery to ensure everything is alright and ask to arrange tray pickup
- Check property hallways for used dishware and return discarded trays to the restaurant for washing
What does success look like in this role?
- Must have a minimum of 3 years serving experience
- Must be available to work Mondays, Tuesdays and Wednesdays
- Motivated to maintain excellent customer service reputation
- Strong oral communication and interpersonal skills
- Strong attention to detail
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team
Who is NCG Hospitality?
NCG Hospitality is a real estate and hospitality leader with 25 properties, including Hilton and Marriott hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.
Salary : $11
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