Front desk clerk

Job Description

Join the best Resort on the Grand Strand Ocean 22 by Hilton Grand Vacations on the boulevard, we have 220 modern spacious units all with Ocean Views.

Become part of the 90 family of team members who take pride in providing extraordinary service all while having fun and loving the numerous benefits HGV has to offer.

Team member travel, benefits on day one, etc.) Retire with us!

Currently seeking team members who are passionate about building lasting vacation memories for owners / guests visiting our resort properties!

If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

We have a fun, encouraging culture with top-notch training and benefits.

Here’s why you will love it here :

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton : Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work : Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

What will I be doing?

As a Front Desk Clerk at Ocean 22, you would be responsible for executing your position's responsibilities and driving company success through performing the following duties to the highest standards :

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Inputs information into the computerized reservation system to update and maintain records.
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed.

We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

At the core of our company’s success are our Team Members. To fulfill this role successfully, you possess the following minimum qualifications and experience :

• High School Graduate or Equivalent
• Proficient in English speaking to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
• Ability to adjust to schedule changes and cover shifts on short notice in order to meet business demands
• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
• Prior cash handling and data entry experience required.

It would be conducive in this position for you to demonstrate the following capabilities and distinctions :

• Prior hospitality or related experience
• Bilingual

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

Eligibility : All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Please contact us to request an accommodation.

Last updated : 2024-03-24