What are the responsibilities and job description for the Housekeeper On Call - Elara position at Hilton Grand Vacations?
Do you enjoy bringing a smile to everyone?
We are looking for a Housekeeper who is passionate about creating lasting vacation memories for our owners/guests visiting our resorts!
What will I be doing?
As an On-Call Housekeeper you will be cleaning rooms/suites, which includes: making beds, cleaning bathrooms, dusting, vacuuming, washing dishes, cleaning all appliances, and washing windows/tracks. You would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards! Your duties will include:
- Greet guests immediately with friendly/sincere acknowledgment.
- Friendly and effective communication with dispatch, Team Members, and guests to ensure the happiness of our guests and owners
- Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests and for business needs
- Follow company philosophies, policies, and procedures and communicate them to appropriate departments
- Clean all assigned units, offices and public areas in compliance with all standards of quality and efficiency and promptly turn in all lost and found items after being accurately tagged and identified
- Ensure resort follows all federal, state, and local laws, including OSHA
- Report any maintenance problems, damage or missing items to proper housekeeping personnel
- Report any suspicious activity to the Security department
- Respond to special requests by guests (such as providing extra amenities or service time requests
- Maintain cleanliness of carts and ensure supplies and equipment are in a neat and orderly appearance
What are we looking for?
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:
- Previous hotel housekeeping experience
- Ability to speak basic English – to greet guest and respond to guest special request.
- Open and flexible availability, to include weekends and holidays
- Able to bend, stoop, walk and lift up to 50 lbs and push/pull/ up to 100 lbs
- Work a full shift (8 hours) walking/standing with or without reasonable accommodation
What will it be like to be a Team Member with Hilton Grand Vacations?
There’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
