Lead Management Specialist

Description

The Revenue Management Consolidated Center (RMCC) offers owned, managed, and franchise hotels world-class revenue management talent and tools. The team is responsible for helping hotels consistently grow market share and outperform our competitors.

What will I be doing?

Do you love developing relationships and strategizing with your customers? If so, we believe you could be a great fit for a career in Revenue Management at Hilton. As the Lead Management Specialist, you will assist hotels, handle sales leads, and produce revenue with proficiency and consistent strategy through qualification, negotiation and closing sales for hotels, via various group and transient lead sources. This role maximizes overall hotel financial profitability and grows RevPAR Index (market share) for each hotel in a portfolio of 15 to 25 properties.

Key hotel team members with whom the Lead Management Specialist interacts include the General Manager, Director of Sales, and Front Office Manager.

More specifically, you will:

• Assist hotels, handling all incoming leads with proficiency and consistent strategy that leads to maximizing overall hotel financial profitability and growing RevPAR Index for each hotel in a portfolio of 15 to 25 properties.


• Represent the hotel by responding to and negotiating with persons inquiring about group and/or transient accommodations.


• Initiate preparation of proposals and contracts on hotel guestrooms and meeting space with availability and pricing strategy, strategically developed with understanding of each hotel’s market, unique goals and challenges.

Requirements

What are we looking for?

We are seeking visionaries, who are passionate about customer service and who love the opportunity to improve the guest experience. We believe success will demonstrate itself through the following attributes and skills:

• Strong customer service and effective written, verbal communication, and presentation skills


• Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others


• Strong problem solving and resolution skills. This includes demonstrating the ability to effectively address any issue in collaboration with others.


• Ability to work well under pressure and effectively balance multiple and concurrent tasks


• Strong project/time management

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• One (1) year of sales or related experience


• Work independently with minimal direction


• Proficiency with and ability to quickly learn new programs when required


• High proficiency with MS Excel, Word, PowerPoint, and Outlook

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelor’s Degree


• Two (2) years of sales experience


• Hotel experience


• Hospitality sales experience


• Strong negotiation skills

What will it be like to work for Hilton?

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

EOE/AA/Disabled/Veterans

Source: Hospitality Online