What are the responsibilities and job description for the Asst Guest Services Manager position at Hilton Richmond Downtown, Rcihmond, VA?
Responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.
JOB DUTIES
- Maintain complete knowledge at all times of:
- All hotel features/services, hours of operation.
- All room types, numbers and layout
- All room rates, special packages and promotions.
- Daily house count and expected arrivals/departures.
- Room availability status for any given day.
- Scheduled in‑house group activities, locations and times.
- All hotel and departmental policies and procedures.
- Meet with departing Front Desk Manager or Night Auditor to review business status and follow up items.
- Access all function of computer system according to established procedures and standards.
- Answer department telephone within three rings, using correct greeting and telephone etiquette.
- Check Front Desk and storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
- Ensure that staff report to work as scheduled. Document any late or absent employees.
- Coordinate breaks for staff.
- Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which could compromise the department's standards and delegate these tasks.
- Conduct pre‑shift meeting with staff and review all information pertinent to the day's business.
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