Information Technology Support Specialist

****WE DO NOT OFFER SPONSORSHIP****

DUTIES AND RESPONSIBILITIES:

• Update and maintain workstations and laptops as required: e.g. updating hard drives to SSDs, updating memory, etc.
• Able to setup an configure computer
• Knowledge in AWS, Azure is a
• Hands-on experience with SaaS Software
• Good understanding of computer systems and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with help desk software and ticketing software (eg. Zendesk, JIRA)
• Excellent problem-solving and communication skills
• Familiarity with Linux (as a server), preferably CentOS/RedHat
• Familiarity with Windows Server Administration
• Experience with general IT infrastructure (storage, networking, etc.)
• Experience with application and infrastructure monitoring and analytics
• Prior system troubleshooting experience
• Prior experience with Microsoft Active Directory
• Experience at working both independently and in a team-oriented, collaborative environment is essential
• Strong written and oral communication skills
• Highly self-motivated and directed with a keen attention to detail
• Participate in system testing activities related to infrastructure solutions.
• Create technical documentation to ensure effective operations/support of the infrastructure solution.
• Maintain security, backup, and redundancy
• Assist with operations and production coverage; provide 1st and 2nd level support for technical area of responsibility.
• Comply with Change Management, Release Management, IT Risk - Compliance processes and standards
• Knowledge of standards in IT architecture and infrastructure.
• Strong problem solving capabilities.
• Constant process improvement thinking to reduce delivery time and increase customer satisfaction.
• Participate in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations
• Participate in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications, and Interface Control Documents
• Participate in interface definition, design, and changes to the configuration between affected groups and individuals throughout the life cycle
• Develop system design solution that satisfies the system requirements and fulfills the functional analysis

****WE DO NOT OFFER SPONSORSHIP****

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Coral Springs, FL 33065: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your annual salary requirement? (Please add salary do not leave blank)

Experience:

• Help desk: 1 year (Preferred)
• SaaS Software: 1 year (Preferred)
• AWS, Azure: 1 year (Preferred)

Language:

• English (Required)

Work Location: One location