Senior Product Manager (Payments)

Description

*** Location can be in Dallas or virtual/remote ***

From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment, temperature, and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing? The Senior Manager, Product Management Payments role will help elevate Hilton's digital payments capabilities across multiple channels, including digital web, mobile app, commercial and on-property platforms.

In this role, you will drive innovation, bringing new payment methods to market as well as optimize existing payment methods. Additionally, you will work across various business functions, technology teams, service providers and hotels to define, deliver and ensure the success of payments products and features. You must be comfortable working through uncertainty, solidifying the product vision, and committed to ensuring excellent outcomes through the products/services that you drive. You should also be flexible and able to successfully lead multiple initiatives concurrently. In addition, you will need to be forward-thinking in understanding how payments innovations can drive value for the millions of customers who shop and stay with Hilton every day.

More specifically, you will:

• Productize and lead new product initiatives in the payments space.
• Write high-level and detailed product requirements.
• Handle tasks in product collaboration system (e.g. Jira) and product coordination/communication (e.g Confluence) and other relevant systems.
• Provide leadership on product decisions and at times make and own key product decisions.
• Play lead role in product service provider (partner) collaboration and engagement related to the assigned product.
• Manage product from very early in lifecycle through go-to-market and post-deployment for an assigned duration. This includes defining/analyzing a product's key success metrics and quickly acting on trends that arise from those metrics.
• Conduct/manage reporting for product, industry, customer segment(s), and other domains as determined.
• Apply strategic and critical thinking to identify new opportunities that will improve revenue, lead to business growth and satisfy customer needs.
• Perform project management function as needed, which includes handling bottlenecks, providing escalation management, anticipating and deciding on trade-offs, and ultimately balancing business demands with technical/time constraints.
• Provide leadership in the creation of business cases for new product concepts and be able to present to both technical and non-technical partners.
• Participate in and contribute significantly to the product planning process
• Provide mentoring within the team and across teams as required.

Requirements

What are we looking for? We believe the success in this role will demonstrate itself through the following attributes and skills:

• Strategic problem solver along with excellent execution skills
• Adept with analyzing product performance and market opportunity
• Passion for customer experience
• Consistent track record of taking ownership of projects and getting results
• Demonstrated ability to translate customer needs into business and product requirements
• Track record of effectively working hand-in-hand with a delivery team to build and launch products
• Experience as a lead within a team

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Eight (8) years of work experience in product, customer experience, technology, or related field
• Eight (8) years working with external partners and/or technology providers to define/manage solutions
• Five (5) years of payments experience, including digital payment methods, wallets, installment products, etc.
• Five (5) years of experience working in an eCommerce (web and/or app) environment
• Experience in key product management functions, including writing user stories, crafting wireframes, market research, and reporting metrics

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree or Associate’s Degree plus 6 years of Product-related experience, or High School Degree/GED plus 12 years of Product-related experience
• Twelve (12) years of work experience in product, customer experience, technology, or related field
• Four (4) years of Agile approach to product development
• Two (2) years of hospitality, travel, or transportation industry experience
• Experience working with a complex multi-functional matrix environment.
• Experience with A/B testing and creating hypotheses that drive customer value

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado applicants: Please click here for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE

Source: Hospitality Online