Director of Security

JOB OVERVIEW

The Director of Security will oversee and direct the security department. They will be responsible for asset protection as well as hotel guests and employee safety.

ESSENTIAL SKILLS

• Ability to understand Guests’ service needs.
• Ability to be well organized, maintain concentration, prioritize and complete all work assigned.
• Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
• Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations. Also have the ability to de-escalate situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers and other departments as part of a team.
• Ability to adhere to posted work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
• Ability to plan, prioritize and organize work.

JOB DUTIES

• Plans, organizes and coordinates all phases of security operations.
• Establishes, maintains and operates the security office
• Performs human resource functions for staff, including recruiting, hiring, training and evaluating performance
• Assists the Chief Engineer, General Manager in implementing emergency procedures.
• Provides basic customer service and courtesies to enhance the guests’ stay.
  • Smile and greet every guest (15/5 rule).
  • Thank the guest for their business when appropriate.
  • Practice proactive hospitality by anticipating their needs and being flexible in responding to them.
  • Be knowledgeable about the hotel.
  • Report defects in the hotel including shortages of equipment & supplies.
  • Assists with maintaining cleanliness standards.
• Regularly patrols building, grounds and parking area of the Hotel.
• Assists with guest problems and complaints.
• Examines doors, windows, and corridors to determine that they are secure. Unlocks those doors necessary for the AM shift.
• Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles and apprehends or expels person engaging in suspicious or criminal acts. Occasionally required to make arrests.
• Assists staff with controlling intoxicated guests.
• Maintains daily report and incident/accident reports as needed. Reports all incidents in writing to the General Manager.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
• Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons. Permits authorized persons to enter property.
• Records date such as property damage, unusual occurrences, and malfunctioning of machinery or equipment for use of supervisory staff.
• Maintain a good relationship with the building Security.
• Keep and handle security keys with access to sensitive areas.
• Performs other duties as developed, directed or assigned.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

              Rarely                  less than 1%

              Occasionally        1-33%

              Frequently           34-65%

              Constantly           66-100%

SITTING:  Rarely.

STANDING/WALKING:  Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES):  Frequently.  Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING:  Occasionally.  Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Frequently.  Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK:  Constantly.

CLIMBING: Occasionally climbs stairs.

LEG/FOOT USE:  Constantly.

REACHING (OVERHEAD/EXTENSION): Constantly.  Lifting and completing tasks at different levels.

HANDLING/GRASPING:  Constantly. 

FINGERING/FEELING:  Constantly.

PUSHING/PULLING:  Frequently.

LIFTING/CARRYING:  Frequently lifting/moving up to 10 pounds.  Occasionally lifting/moving up to 25 pounds.

SPEECH REQUIREMENTS:  Constantly required to speak to others in person and on the telephone in English.

HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone in English.

VISION:  Constantly required to see up close and ability to adjust focus.  Occasionally required to see distances.  Color vision required.

The Hilton DC National Mall provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to alesia.green@hiltondcnationalmall.com or call 202-484-1000 to let us know the nature of your request.