What are the responsibilities and job description for the Area Sales Group Service Coordinator position at Hilton?
We are looking for an Area Sales Group Service Coordinator to join our team to provide recommendations and suggestions for new services to our clients. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need.
Scope of Position:
The Area Sales Group Service coordinator duties involve supporting sales, coordinating sales-related activities, and promoting customer satisfaction. They are responsible for managing schedules, filing documents, communicating information, and handling complaints. They also contact customers to arrange appointments and provide after-sales support. They may also train and motivate sales staff and organize marketing events. They can work in various corporate settings and liaise with customers to understand their needs.
A Service Coordinator’s responsibilities include working directly with clients to ensure their care. They explain what options are available and keep records about everything offered in the facility.
Responsibilities:
-Advocate for adequate, timely and cost-effective services
-Respond to any issues that occur during the delivery of services
-Schedule appointments for clients, answer phones and track clients’ service records
-Monitor the services being provided and stay up to date on any services being introduced or discontinued
-Evaluate the quality of all services and identify areas that need improvements
Requirements and skills:
-Proven work experience as a Service Coordinator or similar role
-Strong work ethic and service skills
-Excellent communication and interpersonal skills
-Stay up to date with services, policies and regulations
-Strong record-keeping and analytical skills
-Excellent organizational skills and attention to detail
