What are the responsibilities and job description for the Banquet Captain position at Hilton?
GENERAL PURPOSE
Oversee set-up and clean-up food preparation for all banquet functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supervise Food and Beverage service to ensure consistency throughout the banquet.
- Assist with the planning, organizing and execution of all banquet functions.
- Supervise banquet rooms set-up and clean-up.
- Greet Clients in charge and respond to requests.
- Speak at roll call meetings prior to events to inform staff about event particulars and expectations.
- Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
SUPPORTIVE FUNCTIONS
- Supervised all assigned side work to include replenishing condiments and restocking banquet cabinet supplies.
- Supervise general cleaning tasks using standard hotel products as assigned to adhere to health standards.
- Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
- Check with Department Manager for any last minute changes.
- Assist with other duties as directed
PHYSICAL REQUIREMENTS
Physical Activity Frequency
Sitting Rare
Walking Constant
Climbing stairs Frequent
Crouching/Bending/Stooping Frequent
Reaching Frequent
Grasping Constant
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Smell Occasional
Taste Rare
Lifting/Carrying(# lbs) Frequent – up to 50 lbs.
Travel Rare
Qualifications
Knowledge, Skills and Abilities
- Ability to read, write and speak the English language fluently to interact with staff.
- Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
- Knowledge of appropriate table settings and serviceware.
- Ability to make quick and accurate decisions.
- Must possess strong organizational skills.
- Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism.
Education/Formal Training/Certifications
High school education or equivalent preferred
RAMP certification within 30 days of hire
Experience
2 years prior banquet department or ala carte experience required. Additional prior food service preferred.
Materials / Equipment Used
Standard office equipment including computer, telephone and printer. Two way radio, Food service equipment including hot box, coffee machines and chafing dishes.
Ambassador should embrace the Greenwood Core Values of:
- Integrity in Conduct
- Cooperation in Action
- Excellence in Performance
Also cultivate and build the Greenwood EFFECT culture to develop and lead their team
- Engaged-encourage, identify positive moments
- Fun-maintain a healthy and happy workplace
- Flexible-adapt and change while maintaining our standards of excellence
- Equipped and Empowered-provide the necessary tools and leadership to cause success
- Community-caring about our work, our colleagues and our ambassadors
Trust-foster high levels of trust within the department
